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Posted by ashwathn
Photon

Version out-of-date: Update the remote Teamviewer

Getting a warning when connecting to a remote TeamViewer.

The remote TeamViewer is running an old version which is out of date since 2019.02.04. Your connection partner can update TeamViewer by clicking on "Help" - "Check for new version"

This refused me to connect to the remote machine. With Error : Unknown

21 Replies
Posted by Moderator Moderator
Moderator

Re: Version out-of-date: Update the remote Teamviewer

Hi @ashwathn 

Thank you for your message. 

Can you please update the TeamViewer to the latest version on both sides?

Please let me know if you have any further questions. 

All the best,
Natascha

Posted by mspl
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I am having the same problem

I have a legal version and the remote server is also using the same version

I still get the same message

Posted by allitsolutions
Photon

Re: Version out-of-date: Update the remote Teamviewer

I am experiencing the same problem

client is the latest v14 teamviewer and the remote computer/server is teamviewer v12.0.95388

Highlighted
Posted by Moderator Moderator
Moderator

Re: Version out-of-date: Update the remote Teamviewer

Hello @allitsolutions,
Hello @mspl,
Hello @ashwathn,

Thank you for your messages.

Our goal is to provide you with the best service. Therefore, depending on your localization, we will ask you to update your TeamViewer client.

You will find all the information you need in our official announcement here: Updating to the latest and greatest version of TeamViewer

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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2 Replies
Posted by samiam
Electron

Re: Version out-of-date: Update the remote Teamviewer

@JeanK 

Will this also be happening with Version 13 by Jun 2019 as per link? Or only Version 12 and older? I understand eventually it'll need to be updated but wanted to double check.

Thank You.

P.S. the linked site says June 18th, 2019 . Why were the users above cut off earlier? seems like if your going to publish a date then that would be the date it would happen vs randomly.
Posted by MacTen
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Hello,

I'm having the same problem with some machines running a linux distribution. On this machines teamviewer v12.0.76279 is installed. Since a couple of days I'm unable to connect to this machines, same error message as described in first post. If on the same local network and using the IP adresses, I still can connect to linux machines running teamviewer version mentioned above. Tried this with teamviewer v12 / v13 / v14 for windows , all working well. But trying to establish connection to same machines over internet is dropping the error. Meaning this is blocked by server side of teamviewer. My problem is, that the publisher of my linux distribution told me, updating the teamviewer version will brick up my whole linux image. Because of this, updating to higher version seems to be no option for me. Any other solution out there? Or do I need to say goodbye teamviewer? Please Help!

Posted by akrippen
Electron

Re: Version out-of-date: Update the remote Teamviewer

Hi,

I have the same problem but I can't update the Teamviewer on both side, because one of the systems has to run W2K. What's to do?

Best regards,

Alfred

Posted by wolf0104
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I have the same problem. I cannot update the Client!!! Because other partners cannot work with Version 14. What can we do??

Posted by Sandysus
Photon

Re: Version out-of-date: Update the remote Teamviewer

I´m having the same problem. Have downloaded version 14 to my Macbook Air with Mojave, trying to connect to a friends older version of Macbook Air wit High Sierra who cannot download version 14 but has to go with version 12. I´ve tried 2 different Macbook Airs and also my boyfriends windows-computer but I get the same error message on all 3 computers. If I try do connect between my computers it works fine. And also if another friend try to connect with version 14 to my friends version 12 it works?! 

Posted by wolf0104
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I think, it is a very bad strategy of teamviewer company.

Posted by MacTen
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Hey guys, thanks for your replies.

I don't want to fool around anymore, because yes we live in a capitalist system and I can't expect teamviewer company for using their server capacities, for the needs that fits me, a user with a free license. For sure, connecting from a machine running teamviewer 14 to nearly any other systems with older teamviewer versions (down to v9 I think) will still work! Everything you need is just a paid teamviewer license. As far as I experienced in the last weeks, only paid license holders are still able to connect to older versions.

Googling around and grabbing all usefull stuff upon teamviewer community portal, there is only one good solution and this only applies to a handful of people. If you attached the devices that are running an old teamviewer version to your teamviewer account(not a lot of people are doing this), than you can logon on teamviewer webpage. There is a new area for managing policies. It's stated that you could create a new policy that will configure teamviewer software to automatic update to the newest version and search for updates within 7 days. After you have created the policy you can drag in your devices to the policy list, and the machines should self update to teamviewer 14 within next 7 days. With this way someone may can reconnect to his lost devices. But this is no solution for people who haven't attached the devices to their account and even not for people having devices that are not supported by teamviewer version 14 !

To fix this there are still other ways, maybe not that easy, but even more comfortable as travelling around the whole world. Check first, everyone who is having a device that's possible able to run teamviewer version 14, but you can't update remotely for now: you need to ask someone with a mobile phone or laptop to connect to exactly the same network, where the device with the old teamviewer version is connected to. If you have nobody who can do that, you could build a small barebone pc or raspberry pi and send it to that location.All you need to do is to connect to this mobilephone/laptop/barebone/raspberry through any other remote software (but not teamviewer !). After this step you can use teamviewer software to connect to your machine running the old version. Because as long as the connections are only within a local network, everything still works as in the past!But you need to use the local IP for the connection,not the teamviewer ID! Knowing this fact gives us the solution for all the other people that are still kicked in the **bleep** (me too): You need to set up a VPN and with help of this, you can reconnect to the devices again, because the VPN will do the tunneling part for teamviewer, that teamviewer server are not doing anymore. I would advice OpenVPN , seems like a pretty solid and easy solution. Creating and running a own VPN-Server is not that difficulty and there should be software distributions for nearly every OS, that can be installed on the devices running old teamviewer versions. The sticky part is still to find a way, for connecting to the lost device through any other device in same network or travelling a lot, just to set up the VPN software. Haven't done this by myself for all machines, but I will do within the next days and I can confirm it works.

Last and easiest solution, find someone who's holding a paid teamviewer license, ask him for help and if he can do the work for you, because he can still connect to devices running old teamviewer software. Was thinking of picking up a teamviewer license and try to sell this as a service for people having our problem, to get the investment back from the license.But it seems still to expensive for me and I don't have that much time.

Posted by pcmaximiliano
Henagon

Re: Version out-of-date: Update the remote Teamviewer

It really is a concern for servers working with LINUX perfectly as a client, with TV9, because many of them do not have support for the latest update on tv14. Should I look for other software that does the same?

I clarify, with Windows system there would be no problem in client and operator with TV14! as far as I know

Posted by pcmaximiliano
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I have the same problem for linux servers I can not touch customer tv9

any solution

Posted by johnjwwilcox
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I have the same problem and have updated both my computer and the remote computer however we both still get the same message. I am a private use client, never had any problems before with team viewer.

Please help me get this sorted out.

John

Posted by Tinytosh
Electron

Re: Version out-of-date: Update the remote Teamviewer

I was asked by a relative if I could provide their first ever computer and because they had never previously used Windows I decided to give them a laptop with Linux Mint 17.3 because that cane pre-configured with Firefox browser, Thunderbird e-mail client and LibreOffice for document handling.  I installed on it the then latest Teamviewer which was Version 12, which started on boot so that if they had problems I could connect and see what was going on.  I also set up my own laptop to dual boot the native Windows 10 and also Linux Mint 17.3 so that if necessary I could replicate what they were failing to do using the same build spec.  It has worked perfectly when needed for over a year.

Today when they asked for help, I connected OK but my connection timed out after 5 minutes because I was required to remotely update to Teamviewer14.  When I tried to do that, the update failed with error: "Dependency is not satisfiable:  libqt5gui5 | qt56-teamviewer"

I am left with Teamviewer which currently times out after 5 minutes because I haven't updated to a newer version that won't install.  I either need this missing dependency resolved or a means to override the 5-minute time-out.  I have used Teamviewer only 5 times in the past year so I don't expect to have to buy a licence.

Posted by johnjwwilcox
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Thank you for you reply however I am not sure how this helps me as both my partner and myself on request, updated our computers from version 12 to 14 and yet we still both keep getting the message to update to a newer version.

John

Posted by MacTen
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Hi johnjwwilcox ,

I only want to ask you about your comment 2 weeks ago and discuss this. You said, you are having 2 machines  , both running teamviewer version 14 (operating system can be any) AND YOU ARE STILL UNABLE TO ESTABLISH A CONNECTION?? This really sounds weird, I never experienced this behavior in the last time. Can you give us some pictures or screenshots from the teamviewer version number (from both systems) and maybe a screenshot from the error message you have?

I'm pretty sure, there must be any other error within your configuration. With a succesfully installed teamviewer version 14 on both ends, all connections must work without any special paid license and around the world.

regards

Posted by MacTen
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Hello, I just wanted to drop some information I got from some smart guys.

It's an old story, that teamviewer version 14 is not running on a lot of older linux distributons. I'm not that tech guy to explain everything, but it's mostly upon qt 5 , that was introduced with teamviewer 14. Official statement : you can only upgrade to teamviewer 12/13 on older linux distributions or you need to upgrade to a newer linux version. My hint : search the web for teamviewer build number 14.0.14470 ! You need to find a install  package with that version suitable for your linux environment.Because of this is an early version of teamviewer 14 not using qt 5, it should run smoothly on your linux.

I hope this will help you

Posted by pcmaximiliano
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Thank you very much for responding, on Linux servers, I can not update TeamViewer, I have no control. about them, everything was fine until the message of 5 minutes of connection and mandatory update began. It really is a problem for me, the TV client should continue to work as before, at least for Linux.
Posted by keyreel
Digon

Re: Version out-of-date: Update the remote Teamviewer

Teamviewer is trying to say: Throw out all the computers that cannot run TV14!!! It's obvious. Until you want to pay subscription! They just don't care about it anymore. I'm having the same problem.  I assume company changed their management. And it started, first of all they cut my connections saying I'm using it illegally. I sent 5 email requests. for over 10 connections which were interrupted. 

Teamviewer was great program, until they started showing the face, everybody actually showing right now in software industry. All this inapp purchases, subscritption.... everywhere. My last laugh was about music metronome and the version with... Subscription! Metronome! :D  Do you remember time when you were buying soft? One time purchase? Not anymore! 

Well I'm pretty **bleep**ed. My parents have Mac Mini 2007 and they live 7500 miles away, I physically cannot upgrade it right now. And I cannot fly there until end of July. All I can say, thank you Teamviewer! 

Posted by pcmaximiliano
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I still do not understand what the company intends to do, to cancel the incoming connections of TeamViewer 8,9,10,12? Without having control over them to update. which is the goal of complicating both the client that has Linux servers that do not allow updating. I can not ask the company to throw away their Linux server !!!