Posted by wroshon
Digon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

This all came of TeamViewer shutting down access on their servers to all but the latest version of the "Free" unlicensed client without any notice and providing unhelpful error messages. I got the surprise suddendly after they threw the switch on the servers. TeamViewer on my new work laptop hadn't been activated and suddenly denied access with a misleading error message. Spent a lot of time and energy getting to the bottom of this that could have been avoided with a helpful error message and a link with details as to why the connection was not permitted. As soon as I activated my v12 client, I was back in business.

I can access any supported backlevel host with an Activated client. I don't believe that TeamViewer has ever supported connecting to a host at a version newer than the client. 

Posted by wroshon
Digon

Re: Version out-of-date: Update the remote Teamviewer


@JeanK wrote:

Hello @allitsolutions,
Hello @mspl,
Hello @ashwathn,

Thank you for your messages.

Our goal is to provide you with the best service. Therefore, depending on your localization, we will ask you to update your TeamViewer client.

You will find all the information you need in our official announcement here: Updating to the latest and greatest version of TeamViewer

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean


You get that link with the error message. It's not helpful because it doesn't attend to the actual reason the connection is denied.

Posted by wroshon
Digon

Re: Version out-of-date: Update the remote Teamviewer


@Yuri_T wrote:

Hi @wroshon ,

Thank you for your post.

If you have a perpetual license for an older version, please make sure that you are using your license for these connections and if you still have problems, please contact our support team.

All the best,
Yuri


@Yuri 

It would be much more helpful to have said, make sure you have activated the backlevel client you are using with your TeamViewer license and it is not reporting the Free Version.

A lot of confusion, frustration and anger could have been avoided with a clear error message rather than "Unknown" and  a message saying "You must be running the latest revision of TeamViewer to connect" with a link that lead to a page explained the situation fully. It would have also been helpful if the notifications that you are connecting to an older version said, "Please upgrade, the target because connections to older versions will no longer be supported as of -x- date". The former would have avoided confusion when you turned off access. The latter would have prevented a lot of users from getting here.

Users need a good reason to upgrade the software on the remote host. As the saying goes, "If it works, leave it alone"

Posted by Manny0013
Henagon

😔

😔
Posted by Djago
Digon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Please @JeanK , tell us the official answer, because your answer adds a bit of noise to this thread:

Is it a bug or intentional that two computers with TeamViewer 12 Free can't connect?

Posted by Moderator Moderator
Moderator

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Hello @Djago

Thank you for your message.

TeamViewer's official statement is to find in the following article: Enjoy using the best version of TeamViewer we made so far! - How to proceed?


  • We are asking our free users with older versions of TeamViewer to update to the latest version of TeamViewer, in order to continue using the software. The latest version is currently TeamViewer 14.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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Posted by Djago
Digon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Hi @JeanK 

Perfectly clear. This solution is not suitable in many environments like the one I have in many companies (I do remote support for a living). Like others have stated, mixing free version for personal use of my clients and paid version for support (that's me) is not an option. So after many many years of using TeamViewer (I think I started with TeamViewer 3) I sadly have to switch to another program, at least for the free connection of my customers.

I've paid for the 3 simultaneous connection so I won't stop using it for my work because it was a very hard decision and a very expensive one and it works ok.

But as most people here are saying, I'm not going to buy another TeamViewer product, nor I will recommend it to anyone because you changed the rules after I bought the product. It is your product and you are completely free to do whatever you want with it, but for me, it's obvious that you no longer care for what your clients want or needs (and I mean free and paid users because you are messing with both).

Posted by GarryAnderson
Trigon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Hi Djago:

I completly agree with your comments.  I have now abandoned Team Viewer and switched to "**Third Party Product**", which works very well like Team Viewer used to work before they messed it up.  I am in the process of updating all my friends and relatives to **Third Party Product**.  Of course, I will not be using or recommending TeamViewer to anybody from now on.

This whole fiasco is an example of poor management decisions.

Garry.

Posted by GarryAnderson
Trigon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

From my new post, I see that this forum has censored the name of the competitive product, to which I just switched.  The name is embedded and reversed herein.  **Third party product** The act of censoring discussion forums indicates, to me, a high level of paranoia from a company that is unwilling to admit their mistakes.  I think the expression is "Get Woke, Go Broke"  Garry.

Posted by hhc
Digon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Hi @Djago , your comment is 100% like my situation, your thoughts too, i agree 100%, i think Teamviewer have just shoot in the foot.

Also is outrageous the way that they have censored @GarryAnderson comment too, i have never seen something like that.

Hey @JeanK , just let you know that i am Looking for free alternatives for my customers and never buying a TV product again. Maybe you can Forward this to the GENIUS that have the idea of this change in your commercial policy.

 

Posted by maryyutian27
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Both of my mac and remote windows 10 computer install the version 14, however it still says out of date when I use my Mac to control the windows 10. I tried several times, evern uninstall several times, it still doesn't work, please advise. 

Posted by GarryAnderson
Trigon

Re: Version out-of-date: Update the remote Teamviewer

Yes, they have made a mistake and now have a problem with many users, but they won't admit their mistakes.  What I have done is to abandon TV and I am using an alternative application that is just as good.  Reversed name is **Third party product**

Posted by Djago
Digon

Re: Version out-of-date: Update the remote Teamviewer

Hi @GarryAnderson 

You won't see any third party name here. Post are audited. And they think we are all so stupid that we can't use a browser to search any of the "third party products" available. More reasons to go out and find a place where we can be free. There are several open source, free, freemium products out there.

Sadly, TeamViewer is the easiest to use so I will miss it (again, for the free users, I'll still use my paid product).

[Removed per Community Guidelines - Sales/Solicitation policy]

I remember when cloud storage space was taking off that the companies started to offer free services and then, when they had a large userbase of free and paid users, either: went bankrupt, or removed the free tier.

Once they have the income needed (large user base, mainly corporate), removing the free users that consume resources (and money) without generating revenue is a natural step for a company.

TeamViewer has amassed a tremendously big free user base. They are starting to shake them off. There's nothing wrong with it. But they are also hurting paid users, and THAT is my problem.

Posted by maryyutian27
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I need the alternative one ASAP.

Posted by brhuge
Digon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Updating to the latest version on both sides does not fix this issue. I have a mac and when i try to connect any windows computer I get the error that says please update the remote computer to the latest version of team viewer. I then reinstall stop the services restart the services like advised and restart. Doesnt matter the error comes back every single time. I'm actually giving up on Team Viewer at this point because its no longer easy to use or user friendly. If you guys come up with an actual working solution let me know but for now its **Third Party Product** for me and my customers.

Posted by BenHub
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Thanks MacTen !

After having downloaded all portable versions from 13 to 5 to try to connect to my remote pc in Madagascar, all unsuccessfully (???), I succeeded to apply an automatic update strategy... hope it will work within the 7 next days...

Posted by brhuge
Digon

Re: Version out-of-date: Update the remote Teamviewer

What strategy was that. please explain @BenHub 

Posted by GarryAnderson
Trigon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Fellow users:  We now know that some human at Team Viewer is reading these posts, because now their paranoia is raised to a whole new level.  They are even censoring my reversed name post, so the fix is being done manually, with intent, and not by some "bot".  [removed per Community Guidelines - Sales Solicitation policy] Good luck.  Let me know what you think.

Posted by sbeer6er
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I have a slightly older version mac that won't update and I have version 12 on both computers.  Still saying out of date... It won't let me use it at all?

Posted by GarryAnderson
Trigon

Re: Version out-of-date: Update the remote Teamviewer

To me, this appears to an intentional action by Team Viewer but they won't admit to it, or fix the situation.  The "out-of-date" message is a ruse, so I don't waste my time updating because updating does not work.  What I have done is to abandon Team Viewer completely and switch to ***third party product*** top viewer.  Seach the internt and the review commants to find the #1 alternative to Team Viewer.  What I see here, is the same result whenever microsoft takes over a good company then proceeds to destroy it.  Same thing happend to Skype.  Best wishes.

Posted by sbeer6er
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Thank you, this was helpful. What would you recommend i use in place of team viewer?
Posted by sbeer6er
Henagon

Re: Version out-of-date: Update the remote Teamviewer

👍👍👍
Posted by trobbins
Electron

Re: Version out-of-date: Update the remote Teamviewer

But how do you achieve this when you can't connect to the remote viewer because it has old version.  I might as well read Catch 22.

Posted by BenHub
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Re-read the post by @MacTen 01 may 2019, 2nd paragraph.

I had attached the devices that are running an old teamviewer version to my teamviewer account, so I could apply the strategy "automatic update" to my remote pc, and on the screen it seems to be effective.

When will the remote update happen, that remains a mystery??? I read somewhere "within 7 days" or something like that... wait and see, for the moment I have no better solution, and the TV team doesn't seem to wish to help.

Posted by Kodamilla
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I cant use remote in ANY pc.

Error out of date but is updated. 14.4.2669 in both pc but cant connect.

Posted by BrowardLawyer
Henagon

Re: Version out-of-date: Update the remote Teamviewer

I have the latest version of Teamviewer for my OS (Mac OSX Teamvierer 14 and Windows XP, TeamViewer 14) and I still get ths ame error (Unknown Error) Help!

Posted by GarryAnderson
Trigon

Re: Version out-of-date: Update the remote Teamviewer

Hi Broward:

The help that I can give you is to suggest that you follow what I have done.  I have now abandoned Team Viewer completely, and switched to another desktop viewer that works just as well as Team Viewer used to work, before somebody messed with it.

Any attempt by me or anybody to assist you any further with locating the top 10 alternatives to Team Viewer will be censored and blocked by the moderator of this forum.  Sorry, you are on your own from here.

Garry Anderson.

Posted by Unessential
Electron

Re: Version out-of-date: Update the remote Teamviewer

Man,  yesterday I turned on teamviewer on a computer I knew i wouldn't have physical access to for a week.

No message to upgrade or notice that their policy has changed.

Now I can't access the content of my computer... the least they could do is allow a connection for the sole purpose of updating...

It wouldn't be such a problem if they had the foresight implement this in a way where people would be informed and/or not lose access to anything...

Will definitely be looking for an alternative since I obviously can't trust Teamviewer to implement things in a way that doesn't majorly disrupt my activities.

Posted by gameframe
Electron

Reason is not known you connect without a license key

It is not possible to connect to a computer with my own version of Teamviewer, the reason is not known if you connect without a key. There is no connection on the free version.

Posted by CTCOSystems
Electron

Re: Version out-of-date: Update the remote Teamviewer

What do i do if i am licensed for version 9 unlimited clients? On all of my hosts is V9 and for my remotes and once in a while i have to connect using a machine that has a different version on it to connect to one of my licensed systems using the number and preset password..Any version higher than 9 wont let me connect using the licensed login feature? so ho do i connect and from time to time i need a vender to login to one of my systems using the number and password and that wont work either even though the same version is on both systems?

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Version out-of-date: Update the remote Teamviewer

Hello @CTCOSystems 

Thank you for your post.

If you are licensed for TeamViewer 9, you would have no issue connecting to said devices from your licensed version. Connections from later versions would require a newer license.

If you do encounter any issues when making connections to/from your licensed devices, I would recommend reaching out to our support team directly so we may further assist. You can find local numbers here.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

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1 Reply
Posted by obnoid
Proton

Re: Version out-of-date: Update the remote Teamviewer

This is incredible. I have the same problem; I'm on the free version - using version 14.4.2669 I had my father update his version to the same because it wouldn't let me connect to his computer. I still can't - it says he has an out-of-date version, which is false. He, however, can connect JUST FINE to me! Now why is that? Why can it connect in one direction but not the other?

What is the fix for this already, TeamViewer mod? FIX THIS NOW.

Mike

Posted by That_IT_guy
Electron

Re: Version out-of-date: Update the remote Teamviewer

I solved my problem by updating Teamviewer software in my computer and client computer. (Same version) .

Posted by JosephKim
Electron

Re: Version out-of-date: Update the remote Teamviewer

I thought higher version TeamViewer has backward compatibility with the older versions?

Posted by RogerJames
Henagon

Version out-of-date: - Lifetime licenses are no longer lifetime licenses, despite promi

Dear Teamviewer Support

Lifetime licenses are no longer lifetime licenses, despite promises of just that.

The time I bought my Teamviewer license, it was a lifetime license I bought, in the version I bought.

Teamviewer has now broken that promise. It is no longer possible to use lifetime licenses at the same time as customers use free licenses in the same version to connect between their own private PCs.

I have clients who use to connect between two clients in the free version, but they can no longer do so, they are forced to upgrade to the latest license, after which I can no longer support them.

It is an absurd form of behavior towards your users. This is the term that best describes the situation. As the Danish Prime Minister just expressed it to Donald Trump a few days ago.

It is not something that gives me the opportunity to recommend your products in the future.

I think it is a decision you have made in the highest place, and that your support is therefore just a formality that cannot be used here.

You're forcing me to upgrade to the latest version and on a regular subscription, but that's not how the piano plays here.

I join the choir of users who now find other products.

Best wishes
Roger James

Posted by enano
Henagon

Re: Version out-of-date: - Lifetime licenses are no longer lifetime licenses, despite promi

I completly agree with you. I have that insane problem with my clients which i must give technical support and I cant do it because they keep updating the office TV to v14 so they can connect from their homes. Really BAD strategy from Teamviewer. I hope they go steps backward on that harmful decision

Posted by itchibahn
Digon

Re: Version out-of-date: - Lifetime licenses are no longer lifetime licenses, despite promi

I originally bought lifetime license at version 9, then upgraded to version 10 lifetime license.  I have been, and still am constantly battling with my client's host being updated, requiring me to visit onsite to reinstall.  Now, in addition to it, I get this "Version out of date" message, and cannot connect.

What happened to Lifetime License?!?!  Legally, isn't TeamViewer liable for breaking the promise?

Posted by Moderator Moderator
Moderator

Re: Version out-of-date: - Lifetime licenses are no longer lifetime licenses, despite promi

Hello @itchibahn,

Thank you for your message.

If you have a lifetime licence in version 10, you shouldn't get this message.

If you have this message, this means the license is not correctly activated on your (or the remote) device.

Please open your TeamViewer 10, go to Extras --> Activate license and enter the license key that is indicated on your invoice.

I hope this could help. If not, do not hesitate to ask your questions here.

Best,

Jean

French Community Moderator
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Posted by itchibahn
Digon

Re: Version out-of-date: - Lifetime licenses are no longer lifetime licenses, despite promi

@JeanKAs long as the client's host is version 10, I don't have problem login in.  But client's other support guys with newer version, or any free version (including v10), they cannot login.  So they upgrade the client's host, and I cannot login.  I have to visit onsite and reinstall version 10..  And the cycle repeats over and over.  After few times of this nonsense, I gave up.