This all came of TeamViewer shutting down access on their servers to all but the latest version of the "Free" unlicensed client without any notice and providing unhelpful error messages. I got the surprise suddendly after they threw the switch on the servers. TeamViewer on my new work laptop hadn't been activated and suddenly denied access with a misleading error message. Spent a lot of time and energy getting to the bottom of this that could have been avoided with a helpful error message and a link with details as to why the connection was not permitted. As soon as I activated my v12 client, I was back in business.
I can access any supported backlevel host with an Activated client. I don't believe that TeamViewer has ever supported connecting to a host at a version newer than the client.
Thank you for your messages.
Our goal is to provide you with the best service. Therefore, depending on your localization, we will ask you to update your TeamViewer client.
You will find all the information you need in our official announcement here: Updating to the latest and greatest version of TeamViewer
I hope this could help. If not, do not hesitate to ask your questions here.
You get that link with the error message. It's not helpful because it doesn't attend to the actual reason the connection is denied.
Hi @wroshon ,
Thank you for your post.
If you have a perpetual license for an older version, please make sure that you are using your license for these connections and if you still have problems, please contact our support team.
All the best,
It would be much more helpful to have said, make sure you have activated the backlevel client you are using with your TeamViewer license and it is not reporting the Free Version.
A lot of confusion, frustration and anger could have been avoided with a clear error message rather than "Unknown" and a message saying "You must be running the latest revision of TeamViewer to connect" with a link that lead to a page explained the situation fully. It would have also been helpful if the notifications that you are connecting to an older version said, "Please upgrade, the target because connections to older versions will no longer be supported as of -x- date". The former would have avoided confusion when you turned off access. The latter would have prevented a lot of users from getting here.
Users need a good reason to upgrade the software on the remote host. As the saying goes, "If it works, leave it alone"
Please @JeanK , tell us the official answer, because your answer adds a bit of noise to this thread:
Is it a bug or intentional that two computers with TeamViewer 12 Free can't connect?
Thank you for your message.
TeamViewer's official statement is to find in the following article: Enjoy using the best version of TeamViewer we made so far! - How to proceed?
- We are asking our free users with older versions of TeamViewer to update to the latest version of TeamViewer, in order to continue using the software. The latest version is currently TeamViewer 14.
I hope this could help. If not, do not hesitate to ask your questions here.
Perfectly clear. This solution is not suitable in many environments like the one I have in many companies (I do remote support for a living). Like others have stated, mixing free version for personal use of my clients and paid version for support (that's me) is not an option. So after many many years of using TeamViewer (I think I started with TeamViewer 3) I sadly have to switch to another program, at least for the free connection of my customers.
I've paid for the 3 simultaneous connection so I won't stop using it for my work because it was a very hard decision and a very expensive one and it works ok.
But as most people here are saying, I'm not going to buy another TeamViewer product, nor I will recommend it to anyone because you changed the rules after I bought the product. It is your product and you are completely free to do whatever you want with it, but for me, it's obvious that you no longer care for what your clients want or needs (and I mean free and paid users because you are messing with both).
I completly agree with your comments. I have now abandoned Team Viewer and switched to "**Third Party Product**", which works very well like Team Viewer used to work before they messed it up. I am in the process of updating all my friends and relatives to **Third Party Product**. Of course, I will not be using or recommending TeamViewer to anybody from now on.
This whole fiasco is an example of poor management decisions.
From my new post, I see that this forum has censored the name of the competitive product, to which I just switched. The name is embedded and reversed herein. **Third party product** The act of censoring discussion forums indicates, to me, a high level of paranoia from a company that is unwilling to admit their mistakes. I think the expression is "Get Woke, Go Broke" Garry.
Hi @Djago , your comment is 100% like my situation, your thoughts too, i agree 100%, i think Teamviewer have just shoot in the foot.
Also is outrageous the way that they have censored @GarryAnderson comment too, i have never seen something like that.
Hey @JeanK , just let you know that i am Looking for free alternatives for my customers and never buying a TV product again. Maybe you can Forward this to the GENIUS that have the idea of this change in your commercial policy.
Both of my mac and remote windows 10 computer install the version 14, however it still says out of date when I use my Mac to control the windows 10. I tried several times, evern uninstall several times, it still doesn't work, please advise.
Yes, they have made a mistake and now have a problem with many users, but they won't admit their mistakes. What I have done is to abandon TV and I am using an alternative application that is just as good. Reversed name is **Third party product**
You won't see any third party name here. Post are audited. And they think we are all so stupid that we can't use a browser to search any of the "third party products" available. More reasons to go out and find a place where we can be free. There are several open source, free, freemium products out there.
Sadly, TeamViewer is the easiest to use so I will miss it (again, for the free users, I'll still use my paid product).
[Removed per Community Guidelines - Sales/Solicitation policy]
I remember when cloud storage space was taking off that the companies started to offer free services and then, when they had a large userbase of free and paid users, either: went bankrupt, or removed the free tier.
Once they have the income needed (large user base, mainly corporate), removing the free users that consume resources (and money) without generating revenue is a natural step for a company.
TeamViewer has amassed a tremendously big free user base. They are starting to shake them off. There's nothing wrong with it. But they are also hurting paid users, and THAT is my problem.
Updating to the latest version on both sides does not fix this issue. I have a mac and when i try to connect any windows computer I get the error that says please update the remote computer to the latest version of team viewer. I then reinstall stop the services restart the services like advised and restart. Doesnt matter the error comes back every single time. I'm actually giving up on Team Viewer at this point because its no longer easy to use or user friendly. If you guys come up with an actual working solution let me know but for now its **Third Party Product** for me and my customers.
Thanks MacTen !
After having downloaded all portable versions from 13 to 5 to try to connect to my remote pc in Madagascar, all unsuccessfully (???), I succeeded to apply an automatic update strategy... hope it will work within the 7 next days...
Fellow users: We now know that some human at Team Viewer is reading these posts, because now their paranoia is raised to a whole new level. They are even censoring my reversed name post, so the fix is being done manually, with intent, and not by some "bot". [removed per Community Guidelines - Sales Solicitation policy] Good luck. Let me know what you think.
I have a slightly older version mac that won't update and I have version 12 on both computers. Still saying out of date... It won't let me use it at all?
But how do you achieve this when you can't connect to the remote viewer because it has old version. I might as well read Catch 22.
Re-read the post by @MacTen 01 may 2019, 2nd paragraph.
I had attached the devices that are running an old teamviewer version to my teamviewer account, so I could apply the strategy "automatic update" to my remote pc, and on the screen it seems to be effective.
When will the remote update happen, that remains a mystery??? I read somewhere "within 7 days" or something like that... wait and see, for the moment I have no better solution, and the TV team doesn't seem to wish to help.
I have the latest version of Teamviewer for my OS (Mac OSX Teamvierer 14 and Windows XP, TeamViewer 14) and I still get ths ame error (Unknown Error) Help!
The help that I can give you is to suggest that you follow what I have done. I have now abandoned Team Viewer completely, and switched to another desktop viewer that works just as well as Team Viewer used to work, before somebody messed with it.
Any attempt by me or anybody to assist you any further with locating the top 10 alternatives to Team Viewer will be censored and blocked by the moderator of this forum. Sorry, you are on your own from here.
Man, yesterday I turned on teamviewer on a computer I knew i wouldn't have physical access to for a week.
No message to upgrade or notice that their policy has changed.
Now I can't access the content of my computer... the least they could do is allow a connection for the sole purpose of updating...
It wouldn't be such a problem if they had the foresight implement this in a way where people would be informed and/or not lose access to anything...
Will definitely be looking for an alternative since I obviously can't trust Teamviewer to implement things in a way that doesn't majorly disrupt my activities.
It is not possible to connect to a computer with my own version of Teamviewer, the reason is not known if you connect without a key. There is no connection on the free version.
What do i do if i am licensed for version 9 unlimited clients? On all of my hosts is V9 and for my remotes and once in a while i have to connect using a machine that has a different version on it to connect to one of my licensed systems using the number and preset password..Any version higher than 9 wont let me connect using the licensed login feature? so ho do i connect and from time to time i need a vender to login to one of my systems using the number and password and that wont work either even though the same version is on both systems?
Thank you for your post.
If you are licensed for TeamViewer 9, you would have no issue connecting to said devices from your licensed version. Connections from later versions would require a newer license.
If you do encounter any issues when making connections to/from your licensed devices, I would recommend reaching out to our support team directly so we may further assist. You can find local numbers here.
This is incredible. I have the same problem; I'm on the free version - using version 14.4.2669 I had my father update his version to the same because it wouldn't let me connect to his computer. I still can't - it says he has an out-of-date version, which is false. He, however, can connect JUST FINE to me! Now why is that? Why can it connect in one direction but not the other?
What is the fix for this already, TeamViewer mod? FIX THIS NOW.
I solved my problem by updating Teamviewer software in my computer and client computer. (Same version) .
Dear Teamviewer Support
Lifetime licenses are no longer lifetime licenses, despite promises of just that.
The time I bought my Teamviewer license, it was a lifetime license I bought, in the version I bought.
Teamviewer has now broken that promise. It is no longer possible to use lifetime licenses at the same time as customers use free licenses in the same version to connect between their own private PCs.
I have clients who use to connect between two clients in the free version, but they can no longer do so, they are forced to upgrade to the latest license, after which I can no longer support them.
It is an absurd form of behavior towards your users. This is the term that best describes the situation. As the Danish Prime Minister just expressed it to Donald Trump a few days ago.
It is not something that gives me the opportunity to recommend your products in the future.
I think it is a decision you have made in the highest place, and that your support is therefore just a formality that cannot be used here.
You're forcing me to upgrade to the latest version and on a regular subscription, but that's not how the piano plays here.
I join the choir of users who now find other products.
I completly agree with you. I have that insane problem with my clients which i must give technical support and I cant do it because they keep updating the office TV to v14 so they can connect from their homes. Really BAD strategy from Teamviewer. I hope they go steps backward on that harmful decision
I originally bought lifetime license at version 9, then upgraded to version 10 lifetime license. I have been, and still am constantly battling with my client's host being updated, requiring me to visit onsite to reinstall. Now, in addition to it, I get this "Version out of date" message, and cannot connect.
What happened to Lifetime License?!?! Legally, isn't TeamViewer liable for breaking the promise?
Thank you for your message.
If you have a lifetime licence in version 10, you shouldn't get this message.
If you have this message, this means the license is not correctly activated on your (or the remote) device.
Please open your TeamViewer 10, go to Extras --> Activate license and enter the license key that is indicated on your invoice.
I hope this could help. If not, do not hesitate to ask your questions here.
@JeanKAs long as the client's host is version 10, I don't have problem login in. But client's other support guys with newer version, or any free version (including v10), they cannot login. So they upgrade the client's host, and I cannot login. I have to visit onsite and reinstall version 10.. And the cycle repeats over and over. After few times of this nonsense, I gave up.
My flavor of this problem was: using current full version of TV on a PC, and using Quick Support for Mac on remote. On connect, got message that remote needed an update.
If only the system had allowed me to connect, in order to perform the update! The update instructions don't work for Quick Support, which doesn't have an update option in its help menu. So instead had to coach my 90 yr old mother on finding, downloading and installing the latest version, without being able to see: so difficult and time consuming!
After update to latest version of Quick Support, STILL got the message. Came here, read this and other threads, got frustrated, searched for alternatives. Surprised to learn that Chrome browser offers a remote assist tool.
[Removed per Community Guidelines] Uninstalled TV both ends.
Has TeamViewer considered improving the dialogue prompt? As a licensed user of TV 12, it caused a lot of hassle until I figured out I just needed to be logged-in to TV. I use the same TV app to provide friends quick support as I do for work PC's. In the past, you never needed to be logged in to do this. You justed needed their ID and password.
Perhaps the dialogue could indicate that logging in is a possible solution? Also, provide a Cancel button on the dialogue please.
yes... magically transport yourself to the other side of the globe to admin a machine that you installed TV on to be able to do remotely!
Incredible short sidedness by TV!
(also no i dont use auto updates because I like to test stuff deployed on remote machines before i use it.)
OK, I think that last nag-action did it for me: I will try **Third Party Product**.
I used TeamViewer mostly to help my remote mother. Up to TeamViewer 11 (since some versions before) there was this (free) feature to block the user imput. Very important with helping people who cannot stop to move the mouse etc. That for, I had installed TV11 on my mothers Computer, as Admin and she is working as normal user. I disabled updates to keep v11 there. Now I cannot connect anymore (even not if I use TV11 as well).
My next visit will be only in months, so till then I cannot help her (no, she is not able to install an update etc.).
Goodbye TeamViewer, I followed your business policy from v3 to now, it went worse and worse. I had several "Commercial use detected" attacks from you, now this.
Now it is enough.
This new update is useless.
I have an older version of the iMac, which makes it impossible for me to update the iOS system and without it I can't update to the newer version of Teamviewer.
My macbook is compatible but I can't even use it to login to my iMac due to this version out-of-date problem.
The remote TeamViewer is running an old version which is out of date
This refused me to connect to the remote machine. With Error : Unknown
Can you please update the TeamViewer to the latest version on both sides?
The point of a remote control app is to remotely manage remote machines. Unfortunatley this update killed the ability to manage remote machines, even for Team Viewer update purposes.
At a company level we are global positioned aka..... remote machines.
The company (2300 employees so reasonable!) took the decision to remove TeamViewer as a solution due to this.
On a personal note, my family lives 5000 miles away in Europe, I personally cannot update the machines from the US I have to wait until i next visit them. I also plan to remove TeamViewer on a personal tool basis.
Once you are their just update? Yes I could, but I no longer trust TeamViewers management to do the right thing and not screw me again in the future. I'm sure this experience taught them something, but I havent even seen a public recognition of the issue... At least Sonos put their hand up and admitted they had made an error when they suggested a similar direction...
Way to go on breaking a good product. This new license model stinks and there too frequent upgrades forcing us to upgrade everything. This is not feasible. Way to go Teamviewer on forcing us to look for an alternative product due to idiocracy policy decisions. Prior to TV 13 everything was perfect. we could upgrade when it was right for us not for you. And now a yearly subscription model with as many upgrades to new versions making Microsoft Windows Feature updates look slow. You should fire whoever made this decision and bring back the good old Teamviewer company that made you great in the first place. Now you've gone to **bleep**
I found a good alternative, by searching on line. Previoulsy, when I posted the name of the alternative in these messages, such messages were deleted by the "though police" that operate the web-site. Another example of how to destroy one's reputation.
I am getting this message too. I try to help a family member (age 94!) and updated TeamViewer on her Mac from version 9 to 12, the latest her computer can run. It cannot update further! I tried version 12 on my Mac, the oldest version I can run. Her TeamViewer ID seems to be prompting us to update TeamViewer, but that's not possible. The ID didn't change when I uninstalled the old version and reinstalled the new one, or when I deleted her account and logged in as me, or when I installed TeamViewer Host. How can I help her without buying a new computer that will run the latest version? Thanks.
In any case VNC must work, there are several clients for it and the VNC protocol didn't change since. With a repeater you can pass through the router's firewall but this is a bit tricky to install. But if your family member can press a button than a port forwarding will do it already.
Good luck, frank
PS.: TeamViewer is not very confident about their product. If I mention in this forum some other, concurrent product, they will automatically delete the name, so I had to mask it, see above **Third Party Product**. Look what happens if i write it in clear: **Third Party Product**