Why am I getting ads in paid teamviewer?

[FakeName]

What is this? Why is there a ad on my 5-channel corporate Teamviewer account?  This isabsolutely ridiculous. Spam the free users with ads, that's expected. Don't **bleep** off your paying customers.

https://imgur.com/NXNbg5c

[joe4369]

I was just trying to find a place to complain about this.  I think I'm going to cancel.

[FakeName]

Make sure you email salesteam@teamviewer.com and let them know how angry you are.

[Esther · Accepted solution]

Hi all,

Thank you for your messages.

First of all: We are sorry that you received ads although you are licensed customers. Of course - customers with a license and their customers are excluded from seeing these types of ads on our tool.

I investigated why the ad was shown to you and my findings are that there was a mistake in the system settings which caused you to see the ad. The team is currently looking into this to make sure that you do not see the ad anymore.

In general for non licensed users or all who got this ad by mistake: If you are not interested in the offering and don’t want the ad to be shown to you anymore, please click “Don’t show this message again” in the lower left corner of the ad and we will not show you the ad on the same device anymore.

Thank for for you understanding and once again sorry for the trouble,

Esther

[joe4369]

There was nothing to click but the ad and it brought you to the website.  There was no X to shut it off and nothing where I could click to indicate I didn't want to see it again.

[FakeName]

I get annoying popups for beta versions too.  I don't know how to stop those even though I have the  "do not install beta versions" option set properly.

It's generally becoming an annoying ad-based product and I'm going to be looking at alternatives.  

[Todd_in_LA]

I agree with the other users; it is unacceptable that TeamViewer is now pushing ads. Stop this foolishness now. Are you also selling our contact information? Really makes me wonder...

[pcurb1928]

Got an ad today on an enterprise license.  For outsourced IT services nonetheless.  

It's clear this issue isn't fixed yet.  

[avogel]

I have the same problem, how to diable this? It's anoying and teamviewer was not cheap btw.!

[n2n]

THIS IS NOT FIXED.  You're looking VERY arrogant and it's just to acceptable for PAID software.