Widescreen (16:9) video

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Stacia
Stacia Posts: 2
edited May 2023 in General questions

My company makes a webcam that outputs video in 16:9 (widescreen) mode. We noticed that the video output in Teamviewer 13 is 4:3 (normal) mode. Teamviewer will not display our video. Does Teamviewer accept video in 16:9 widescreen mode or does it need to be in 4:3 mode?