You cannot move this device to a shared group as it is assigned to your account

brian_pnet
brian_pnet Posts: 1
edited May 2023 in General questions

Have deployed a bunch of TV10 clients (application exe exported from the TeamViewer Management console).  They show up fine in the TVMC in the AutoAdded group, however have a red triangle with an exclamation mark.  I can change the name and all the settings in the property, but when I try to move the device to the relevant company group, I get the following error "You cannot move this device to a shared group as it is assigned to your account".

I can move other clients around without the red triangle.  I asked a collegue of mine to try and he gets the same result.

Any suggestions please?