i accidentally delete my teamviewer account

orno
orno Posts: 3
edited May 2023 in General questions

Hi

i accidentally delete my teamviewer account

and when I  re-join  there was noting .

What can I do.

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Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @orno 

    Thank you for your post. 

    Unfortunately, we can not recover any information from a deleted account. 

    Once an account is deleted, all information is deleted as well. 

    Wish you a great day anyway and all the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • orno
    orno Posts: 3

    But we have legacy license key on it.

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @orno 

    Thank you for getting back to us. 

    If you created a new account, you don't have the license key activated on your account yet. 

    So, please activate the license again. See the following article for all relevant information: How to activate your license

    If there are any further questions, please feel free to get back to us any time. 

    All the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • orno
    orno Posts: 3

    I can't find my email with license .

    What steps i must do to receive again.

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @orno 

    Can you please send the email address with which you ordered in a private message?

    I may then ask my colleagues to resend the invoice to you :) 

    Thank you very much in advance and have a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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