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Posted by
Henagon

license

i have alraedy update to teamviewer 13 and i had a regular key that i got from store.
now its it writing to me that its a free license and i dont know where is the key for it?

i bought it  2 year ago what can i do?

i didnt find the key in my email

5 Replies
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Posted by
Trigon

Re: license

If you paid for a license I would contact support and see if they can help generate it for you. 

I use the free license and it was asking for one.  I beleive I just had to click activate and it activated my old code.  have you logged in with your account? 

 

 

3 Replies
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Posted by
Henagon

Re: license

I also press active and its wrote to me activated...
But now its writing free license
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Posted by
Trigon

Re: license

I am not sure how licensing works with Teamviewer for the professional version but if you went from 12 to 13 and you are not paying a subscription I suspect you may have to buy a new one.   However I am not sure if this exactly how it works so make that contact with Tech support or sales.  Only they can help you with licensing. 

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Posted by
Henagon

Re: license

I bought license but it didnt pass to 13 version...
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Posted by
Digon

Re: license

Could you check your Teamviewer info? (in the Help menu).TV license.PNG

 

As you can see in my screenshot, the red line shows no license, but I have an account license.

You might have a License, but not an account license.

Please consider the environment before posting on the internet.