my perpetual license turn into free

idnteamviewer
idnteamviewer Posts: 1
edited May 2023 in General questions

Hello,

My perpetual license has changed to the free version, I just realized that my license is 'free'. previously my license was the 'bussines' version.

Can anyone help me with this?

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Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @idnteamviewer ,

    Thank you for posting.

    From your post, it sounds like you have a V12 only license.

    If you have purchased a V12 perpetual license, you would need to have V12 in order to use your license. To check your current version, please click Help > About TeamViewer on your software.

    The devices you are connecting to would also need to be on V12. Therefore please make sure that both of side are using the version you purchased.  

    If it is the case and you would like to use version 14, you would need to update your license to a subscription, you can contact our sales team here.

    Hope this information is helpful for you.

    All the best,
    Yuri

    Former Japanese Community Moderator
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