Posted by NickDK
Henagon

"Show running TeamViewer" by default like before!

I use TeamViewer many many times everyday.  I have it pinned to my Taskbar so I can open it quickly.

But now instead of opening when I click the TeamViewer shortcut in the Taskbar, I get a prompt telling me "TeamViewer is already running" (duh) and then I have to click "Show running TeamViewer."

I never had to do this before a recent update.  I want the old functionality back where clicking a TeamViewer shortcut just shows me the TeamViewer interface.

I don't see the point of this new prompt at all.  Why does it matter if TeamViewer is already running?  If I click a TeamViewer shortcut, I obviously want to use TeamViewer, so show me the interface by default please!

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: "Show running TeamViewer" by default like before!

Hi all,

Please check this article:

https://community.teamviewer.com/t5/Ideas/Stop-notification-that-TeamViewer-is-already-running/m-p/4...

Julia
Senior Support Engineer - 2nd level Support
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17 Replies
Posted by erl
Henagon

Re: "Show running TeamViewer" by default like before!

+1 for this request.  I have a shortcut to the teamviewer.exe executable and find i very annoying to see this message.  If I launch team viewier I want to use team viewer, and it does not matter if it is already running, just show me the app!

Posted by DMartin
Digon

Re: "Show running TeamViewer" by default like before!

Yes, please! Why in the world did they ever change the way this worked before?
Posted by rangedsp
Henagon

Re: "Show running TeamViewer" by default like before!

+1 from me. This dialogue is **bleep**ing me off since it started.

Of course I want to see the existing instance, why else would I launch it? Windows design paradigm is to either launch a new instance, or if your app doesn't support it, launch the existing instance, there's no need to pop up with a stupid dialogue asking for confirmation. That's the expected behavior on all other major operating systems too, that's the behavior TeamViewer used to have for the longest time, why change it?
Posted by beaugrc
Henagon

Re: "Show running TeamViewer" by default like before!

Completely agree.  If I click the teamviewer Icon I don't need a dialog box to then ask me if I want to run teamviewer.  Of course I do - I clicked the icon didn't I?  Just run it or open the existing one.  this dialog box appeared a few years ago and was removed after outcry.  why would you put it back????

Posted by Daleus
Digon

Re: "Show running TeamViewer" by default like before!

**bleep** - put this back as it was please, it makes teamviewer really difficult to use.

Who wants a second copy? clicking the shortcut means "bring it back into focus" as it's gone somewhere.

Waste of time

Posted by evanly
Digon

Re: "Show running TeamViewer" by default like before!

+1.

And it's crazy this is even an (still) issue.
Posted by DMartin
Digon

Re: "Show running TeamViewer" by default like before!

As a small workaround...you can completely exit TeamViewer (right-click icon in system tray and choose Exit); then restart TeamViewer.  It will work normally as it should after that until your next device shutdown/restart.

Not the best option, but it does provide a temporary fix until TV gets their act together and fixes it.

Posted by NickDK
Henagon

Re: "Show running TeamViewer" by default like before!

DMartin, thank you for sharing this work-around.  Definitely helpful.

Posted by Daleus
Digon

Re: "Show running TeamViewer" by default like before!

Why is this still happening? TV Support pls fix.

Highlighted
Posted by antonyf
Henagon

Re: "Show running TeamViewer" by default like before!

This really is a disruptive addition.

I type very fast, so I just click start, start typing teamviewer and hit enter and boom used to be in the app. Now I have to manually click to run teamviewer. Every. Single. Time.

What I don't understand is it's not doing something even productive (like do you want to open a new one, or go to the existing one) it's literally just saying it's already running and you have to say yes.. I know... now show me it! It's added an extra step that doesn't need to exist.

Let's walk through the workflow. Someone runs Teamviewer. The options are:

  1. Show me TeamViewer.
  2. OK (don't show me Teamviewer).

But for anyone clicking a shortcut or searching for the app, why would they select option two? In what possilbe scenarios would option two occur and be useful?

Really annoying please remove this or add an option.

2 Replies
Posted by Daleus
Digon

Re: "Show running TeamViewer" by default like before!

Hi teamviewer,
This is still a problem, please resolve.

Posted by evanly
Digon

Re: "Show running TeamViewer" by default like before!

Can confirm.
Posted by JITAdmin
Digon

Re: "Show running TeamViewer" by default like before!

Totally agree that this is such a poor interface design 'feature' that is should be removed as soon as possible.
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: "Show running TeamViewer" by default like before!

Hi all,

Please check this article:

https://community.teamviewer.com/t5/Ideas/Stop-notification-that-TeamViewer-is-already-running/m-p/4...

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by antonyf
Henagon

Re: "Show running TeamViewer" by default like before!

I just came in to say I updated to Teamviewer 14 and it no longer does this - it's the first thing I checked.

Thanks for listening Teamviewer team!

Posted by bazbsg
Tetragon

Re: "Show running TeamViewer" by default like before!


@DMartin wrote:
Yes, please! Why in the world did they ever change the way this worked before?

Lack of oversight on their software department and a programmer that doesn't know standard Windows user interface procedures???

Posted by bazbsg
Tetragon

Re: "Show running TeamViewer" by default like before!


@DMartin wrote:

As a small workaround...you can completely exit TeamViewer (right-click icon in system tray and choose Exit); then restart TeamViewer.  It will work normally as it should after that until your next device shutdown/restart.

Not the best option, but it does provide a temporary fix until TV gets their act together and fixes it.


I found that if you minimize the TV window then you will not get the stupid question but if you close TV with the red X then you will, because TV is still running in the system tray.

However this is still incorrect behavior for Windows programs.