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two factor authentication

chrisrob71
Posted by chrisrob71
Henagon
‎05 Aug 2019, 3:07 PM
‎05 Aug 2019, 3:07 PM

two factor authentication

Hi - phone died and wiped, do not have recovery code.Unable to log support ticket as cannot enter 2fa code at login. Have created new account to access and post in this forum but I do have access to previous email address and TV password, please help thanks.

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Ying_Q
Posted by Moderator Moderator
Moderator
‎06 Aug 2019, 8:41 AM
‎06 Aug 2019, 8:41 AM

Re: two factor authentication

Hi @chrisrob71 

We are sorry to hear that your two factor authentication has been lost. Kindly PM us your TeamViewer account email address, we may assist you further on account deletion.

Regards

Ying_Q

Community Moderator

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