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Learn how to activate your Remote Access plan here!

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Posted by
Henagon

Account not activated showing as free

I purchased Teamviewer two weeks ago and its still showing as free.

Please can this get resolved.

9 Replies
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Posted by Community Manager
Community Manager

Re: Account not activated showing as free

HI @logix42p 

Please see this article to learn more about How to activate your Remote Access Plan 

Thanks and ebst,

Esther

Community Manager

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Posted by
Henagon

Re: Account not activated showing as free

Esther,

I havent got any company setup within the user management and dont see any users.

Only the option to Create a Company and start trial.

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Please advise.

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Posted by Community Manager
Community Manager

Re: Account not activated showing as free

That´s even better and so you can directly go to Step 1: https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/5357...

 

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Henagon

Re: Account not activated showing as free

I dont think my account is activated as i have tried  those steps.

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Posted by Community Manager
Community Manager

Re: Account not activated showing as free

Did you already check/verified how many endpoints have been activated?

Please see:  Additional information for Remote Access

Community Manager

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Posted by
Henagon

Re: Account not activated showing as free

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The above is what i see.

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Posted by Community Manager
Community Manager

Re: Account not activated showing as free

Thanks for sharing!

For me it looks like the license has not been activated successfully. Did you get a PopUp confirming that your license has been activated successfully?

If not:

Can you click on the link in the email for the License Activation again and repeat Step 2 from the Knowledge Base article? And then continue with Step 3 and 4.

Thanks. Esther

 

Community Manager

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2 Replies
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Posted by
Electron

Re: Account not activated showing as free

I am also having this issue. My account is not recignising my subscription.

service.teamviewer.com shows an active subscription

login.teamviewer.com shows my account as 'free'

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Posted by
Henagon

Re: Account not activated showing as free

I havent recieved an activation email could one be resent please.

I have checked SPAM etc.