Account not activated showing as free

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logix42p
logix42p Posts: 5
edited May 2023 in Licensing

I purchased Teamviewer two weeks ago and its still showing as free.

Please can this get resolved.

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  • Esther
    Esther Posts: 4,052 Former Community Manager
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    HI @logix42p 

    Please see this article to learn more about How to activate your Remote Access Plan 

    Thanks and ebst,

    Esther

    Former Community Manager

  • logix42p
    logix42p Posts: 5
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    Esther,

    I havent got any company setup within the user management and dont see any users.

    Only the option to Create a Company and start trial.

    TV.PNG

    Please advise.

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    That´s even better and so you can directly go to Step 1: https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/53579#toc-hId--2074509923

     

    Former Community Manager

  • logix42p
    logix42p Posts: 5
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    I dont think my account is activated as i have tried  those steps.

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Did you already check/verified how many endpoints have been activated?

    Please see:  Additional information for Remote Access

    Former Community Manager

  • logix42p
    logix42p Posts: 5
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    TV2.PNG

    The above is what i see.

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Thanks for sharing!

    For me it looks like the license has not been activated successfully. Did you get a PopUp confirming that your license has been activated successfully?

    If not:

    Can you click on the link in the email for the License Activation again and repeat Step 2 from the Knowledge Base article? And then continue with Step 3 and 4.

    Thanks. Esther

     

    Former Community Manager

  • c_h_r_i_s
    c_h_r_i_s Posts: 1
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    I am also having this issue. My account is not recignising my subscription.

    service.teamviewer.com shows an active subscription

    login.teamviewer.com shows my account as 'free'

  • logix42p
    logix42p Posts: 5
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    I havent recieved an activation email could one be resent please.

    I have checked SPAM etc.

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