Buy a remote access but show free and can't activate

kennysai
kennysai Posts: 1
edited May 2023 in Licensing

I have bought a remote access but after login, it show free and can't activate....

Please help...

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Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @kennysai,

    Thank you for your message and welcome to the TeamViewer Community! ?

    According to this system, you have cancelled your license. Which is why it shows as a free version now.

    If this was not what you wanted, please contact our sales team for assistance: https://www.teamviewer.com/en/support/sales-inquiry/ 

    Best regards

    Jean

    Community Manager

  • Azizshakh17
    Azizshakh17 Posts: 1

    I have bought 2 licenses, but after log in in TeamViewer I can't see the payed licensee. I see Free. I have as problem. Please help! **Personal information has been removed as per Community Guidelines**

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Azizshakh17,

    Thank you for your message and welcome to our community.?

    Our system shows a confirmation email has been sent to you. Please also check out the steps in How to activate your Remote Access Plan and log in with your licensed account.

    I hope this helps! If the issue continues, do not hesitate to contact us for further assistance.

    Best regards,

    Fiona

    Fiona_G
Trustpilot

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