Yesterday I placed an order, credit card was charged but the webpage showed an error. The webpage refreshed and it asked me to enter credit card number again.
I placed a second order with a different payment method and it was successful. Since the first order was also charged, please refund the payment (credit card). Thanks.
Credit card payment details:
Last 4 digits credit card: 0720
Name: Pengli Chen ( or P Chen)
Last 4 digits of Phone number: 8861
Email: same email of this account
Please check the order. Let me know if I need to provide anything else. Thanks.
Thank you for your post. 😊
We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes.
Please contact our support team directly so they will assist you further.
Thank you in advance for your understanding.
Japanese Community Moderator Check out out different language communities: English Community | German Community (Deutschsprachig) | Japanese Community (日本語コミュニティ) | Chinese Community （中文社区） | French Community (Communauté française) | Spanish Community (Comunidad española)