Duplicate invoice

studiogo
studiogo Posts: 3
edited May 2023 in Licensing

You send me a payment reminder about the invoce n: **Do Not Post Invoice Numbers**, but I bought only a licence of your software and the payment has been done with the invoice **Do Not Post Invoice Numbers**, this last invoce has been immediatelly payed with credit card.
Pls, delete the invoice **Do Not Post Invoice Numbers** and cancelled the related payment reminder.
I wait for your feedback. 
Thanks 

Regards

Tagged:

Comments

  • JoshP
    JoshP Posts: 894 Community Manager 🌍

    Hello @studiogo 

    Thank you for your post.

    Please know that the TeamViewer Community cannot assist with cancellations nor resolutions of invoices.

    Please submit a ticket so the appropriate team may assist. 

    Thanks in advance.

    Josh P.

    Senior Community Moderator

    ---

  • studiogo
    studiogo Posts: 3

    I did not find a way to submit a ticket. 

    Is there a service mail to explain my problem?

    Thanks in advance.

  • JoshP
    JoshP Posts: 894 Community Manager 🌍

    Hello @studiogo 

    Thank you for the clarification. 

    I changed the link in my original post, as I'd meant to send you to the article describing the steps to do this. Here is the article as well:

    How to submit a ticket

    Josh P.

    Senior Community Moderator

    ---

  • studiogo
    studiogo Posts: 3

    Sorry, 

    I think that my account is not correctly associated with the payed licence, so when I try to open a ticket I'am re routed to the community portal. 

    I do not be able to resolve this problem by my self so I need to be supported from someone fron Teamviewer. 
    Pls, can you help me?

Trustpilot

Categories

This Week's Leaders