My license is removed

andrew_tm
andrew_tm Posts: 2
edited May 2023 in Licensing

Hello,

I used TeamViewer software few years. In this summer I received bill for pay but Team Viewer can't accept payment (problem with Wirecard). I sent PayPal. 

After this my license working, but some times I still receive new bill.

I opened ticket and support told me all is fine and problem are fixed.

Знімок екрана 2020-09-16 о 10.02.32.png

Yesterday when I try open my server I receive message about blocked licence and I called to local support and told about my problem. Support say we fix your problem.

Today I open Team Viewer and my bussines license successfully removed. 

Why you removed my license when I payed?
When you return my money?

 

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Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @andrew_tm,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Please explain this situation on the ticket you already have opened with our support.

    Our team will be happy to fix this problem for you.

    Best regards

    Jean

    Community Manager

  • andrew_tm
    andrew_tm Posts: 2

    1. I waited 2 week for refund but I can't receive my money.

    2. I haven't access to my ticket becaue Team Viewer remove my bussines license and now I haven't access to tickets.

    What I can do? How me return my money?

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @andrew_tm ,

    Thank you for your reply.

    Unfortunately, we are unable to affect or provide direct support in cancellation or licensing issues here in the community. Have you tried to call our support team?
    They will be happy to assist you individually.

    We thank you in advance for your understanding.

    Best regards,
    Yuri

    Former Japanese Community Moderator
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