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Posted by
Electron

Need to Link Account to License

Hello, 

I have purchased a Remote Access License for 3 Users. 

I Unfortunately did not click on the link in the email soon enough and it is now expired. 

The License shows as active in my subscriptions online, but when I log in on the desktop app, still shows as free and kicks me off sessions as it says I am using for commercial use. 

How can I link my Account to the License now that that link is expired?

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Need to Link Account to License

Hello @UClimb

Thank you for your message and welcome to the TeamViewer Community! 🙌

The license activation link as no expiration date.

The link you need to click is in the get started email:

0_Email.png

 

You might be mixing up account activation and license activation.

Please make sure to use the right link and to follow the activation procedure: How to activate your TeamViewer Remote Access license 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

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