Purchased Remote Access but still says it's free

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EoghanBuggy
EoghanBuggy Posts: 1
edited May 2023 in Licensing

Hi,

I created a new free account and then activated it. I then purchased Remote Access licence and got payment confirmation emails. My account still says it's free and I never got an activation email. 

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @EoghanBuggy,

    Thank you for your message and welcome to the TeamViewer Community! ?

    You will need to contact our customer support directly to get this sorted.

    You can contact our customer via the following link:

    I thank you in advance for your understanding. ?

    Best regards

    Jean

    Community Manager

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