Remote Acces License doesn't activate

Benski
Benski Posts: 3
edited May 2023 in Licensing
I've bought a Remote Acces License last year 3-5-2019 which is valid 'till 2-5-2020. During the whole year while using the app it says I'm using the (limited) free version:
 
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The same goes for the online version.
It says: Your trial version has expired.
 
Schermafbeelding 2020-04-22 om 11.38.11.png
 
How do I activate the license?
I’ve used it before after the payment, but it hasn’t been working properly for about a half year or so.