Announcements

Learn how to activate your Remote Access plan here!

Highlighted
Posted by
Photon

Remote Access Account shows as Trial

I have purchased a remote access account on Wednesday which was working well until last night. When I try to log in this morning, it tells me that my free trial has ended and I need to buy a license. I have already done this and gone through the activation process that was emailed to me.

Please fix this.

1 Reply
1 Reply
Highlighted
Posted by Moderator Moderator
Moderator

Re: Remote Access Account shows as Trial

Hello @PKing,

Thank you for your message. 🙌

There was an issue related to your credit card.

Please contact our support for clarification: https://support.teamviewer.com/a/ 

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.