Remote Access Licence payed but not actived
Hello,
I payed a licence Remote access and received my Activate link.
I have activated it and create my profile.
But i am always on Free Licence !!!
Thanks for your help.
Best Answer
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Hello,
I asked for help to activate my Remote licence but no way.
(https://community.teamviewer.com/t5/Remote-Access-EN/Remote-Access-Licence-payed-but-not-actived/m-p/98954#M502)I am disapointed because no solution.
So I ask fo a REFUND of my money because it is the 7th day after purchase.
Many thanks.
5
Answers
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Hello @nineosoe,
Thank you for your message and welcome to the TeamViewer Community! ?
I confirm that you have created and validated your account.
However, you did not activate your Remote Access license on your TeamViewer account, yet.
Please follow the activation guide from the start again: How to activate your TeamViewer Remote Access license
After following each step, you will be able to use your Remote Access license. ?
Best regards
Jean
Community Manager
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Hello and many thanks for your answer
I have this message when I follow activation link : ''Your activation link is expired. Please contact support.''
Is it possible to get a new one ?
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Hello,
I asked for help to activate my Remote licence but no way.
(https://community.teamviewer.com/t5/Remote-Access-EN/Remote-Access-Licence-payed-but-not-actived/m-p/98954#M502)I am disapointed because no solution.
So I ask fo a REFUND of my money because it is the 7th day after purchase.
Many thanks.
5 -
Hello @nineosoe,
We are sorry to hear this.
Unfortunately, your link issue can only be solved by contacting the support: https://www.teamviewer.com/en/support/contact/
If you want to cancel your license, please also reach out to our support.
You will find more info here: How / until when can I cancel my subscription?Best regards
Jean
Community Manager
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Hi,
Can I receive the email with the activation code again ? If I push the 'activate' button, it mentions 'invalid token'
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Hello @DeValck,
It seems that you activated a company profile on your TeamViewer account (under User Management in your Management Console). This might prevent the correct activation of your license.
Could you please follow the procedure of this article and see if it works now?
Best regards
Jean
Community Manager
0
