Tried connecting to a newly installed MAC OS and getting message saying the MAC version is an old on

bazward1957
bazward1957 Posts: 1
edited June 2023 in General questions

Trying to help out a friend - he has a Mac, I use Windows.  He downloaded the TeamViewer version for MacOS, installed it, gave me his ID and I tried to connect from Windows version 15.11.6 and it comes up saying:

"The remote TeamViewer is running an old version which is out of date. Therefore you cannot connect to this version anymore.Your connection partner can update TeamViewer by clicking on "Help" - "Check for new version"."

He did this, and received the message to the effect that he was already on the latest version!

Suggestions?

Thanks

 

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