android 4.4.2 remote control

bosbto
bosbto Posts: 1
edited June 2023 in General questions

Hello!!
I have a problem.
I have a samsung C115 K zoom, witch i still use as a cammera for his quality images.
with android 4.4.2 on it.
I could access it remotely until teamviewer returned a message that I needed to update to a newer version.
I updated the host on the Samsung C115. it lets me enter and access it but the remote access part is disabled.
I also tried other models of samsung C115 K zomm. same problem.
if I don't update, it won't let me access it. if I update I no longer have the remote option.
but otherwise all the options work.
Please help me, if possible.
Thank you!!!

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Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @bosbto,

    Thank you for your message and welcome to the TeamViewer Community! ?

    To use the TeamViewer apps, the latest version of Android 4.4 is required, which means Android 4.4.4. Please see our article: Compatibility - Android

    You might need to update your Android OS to the 4.4.4 version to be able to use our apps.

    Best regards

    Jean

    Community Manager

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