A computer virus is a type of computer program that, when executed, replicates itself by modifying other computer programs and inserting its own code. When this replication succeeds, the affected areas are then said to be "infected" with a computer virus.
When TeamViewer Endpoint Protection detected a file or an application which is a virus and reported it as infected.
In general, Viruses cannot be quarantined. The only action which can be done with a virus is: Disinfect or Delete. The primary action is disinfect. In this situation, both actions failed to be applied to the detection and manual intervention is needed.
The reason for a failed disinfection could be:
The reason for a failed delete operation could be:
In this situation, the best course of action is to collect a sample of the infected application for investigation and deleting the infected file.
In the rare case that the Infected file is a legitimate application/file please submit it for analysis and we will remove the detection within 24 hours if the investigation confirms that the application is not a Virus.
Please get in touch with our support for further investigation into the situation. Create a ticket