This article applies to all TeamViewer Remote Management customers.
In this article, we will cover the multiple methods available for installation of TeamViewer Remote Management services, as well as the requirements and processes involved.
All devices that you wish to use TeamViewer Remote Management services on are called endpoints. All TeamViewer Remote Management services must be activated and configured on each device; the service can be activated individually on devices, or across multiple devices from the TeamViewer Management Console.
The following information details both endpoint and user requirements needed in order to install TeamViewer Remote Management services.
The first thing to confirm is the endpoint is compatible with TeamViewer Remote Management. Please ensure the operating system and TeamViewer version is supported for the service. You can verify this in the following Community article: Which Operating Systems are supported for TeamViewer Remote Management?
In order to install TeamViewer Remote Management, the endpoint must:
Note: TeamViewer licenses limit the number of devices that can be assigned to one account. Please verify your license limit using the following Community article: How many devices can I assign to my TeamViewer account?
Once the endpoint is assigned, it will appear in the assigned account's Computers & Contacts list. Successful setup can be confirmed by the appearance of three grey TeamViewer Remote Management icons to the right of the device name in the Management Console.
In order to install TeamViewer Remote Management services on an endpoint, the TeamViewer account must have correct permissions.
Note: TeamViewer cannot change or alter permissions for any account.
By default, Business License users and Company Admins/Admins on Company Profiles are able to perform installations of TeamViewer Remote Management services. If a standard user needs to perform installations as well, please see below for how an admin can update the account permissions:
The following are the possible permissions users in a Company Profile can have for TeamViewer Remote Management services
Note: With TeamViewer Backup, only the assigned account can install the service or restore data from the Management Console. It is not possible to bypass this permission
Once the above requirements are met, the endpoint is ready to begin installation. The TeamViewer Remote Management services can be installed from the assigned users account, or through a shared group.
Note: TeamViewer Backup cannot be installed through a shared group. Only the Assigned Account can install TeamViewer Backup.
Note: Installation of TeamViewer Remote Management services from the TeamViewer application is currently only possible from Windows devices
Similar to the TeamViewer application, single-device activation is possible from the Management Console. There is an option to push the activation to multiple devices here as well
Note: Activation of TeamViewer Remote Management services across mutliple devices is not possible in shared groups. The steps below will only show devices in the TeamViewer account's own groups. Users who have had groups shared to them will need to perform single-device activation on the devices within the shared group.
Activation of the TeamViewer Remote Management services across multiple endpoints can only be done in one way. There are, however, many ways to access this.
In the Management Console, select Overview on the left. This provides you a quick rundown of all active TeamViewer Remote Management services, as well as options to add new endpoints and activate services on endpoints.
To install the desired service across multiple devices, click the + icon in the bottom right corner of the service's overview box.
Note: With TeamViewer 14 we introduced the TeamViewer Remote Management tab within the Windows TeamViewer client. This provides the same information as the Overview tab of the Management Console, but within the application!If you click the + here, you will be directed to the Management Console to proceed with the activation across multiple endpoints as well.
In the Management Console, select the desired service on the left side, beneath Overview. Select the + button at the top left to be taken to the next step.
Note: Devices not eligible for installation will be greyed out. For more information on why the device is not eligible, hover your mouse over the 'i' icon to the right of the endpoint name.