We’re constantly working in reducing false-positive reports to a minimum. However, some applications or files are reported as malware due to bad programming practices (e. g. applications that change the Master Boot Record, add registry entries, change system files without the user’s confirmation, or execute custom macros in office applications).
To identify and white-list such applications or files, we ask you to send us the detected file(s) as described below:
Note: These files will be used for malware analysis only and will be treated accordingly.
After the analysis, we will inform you, if the file was declared clean and white-listed, or if it was used in a malicious manner.