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Learn what to do w hen TeamViewer Endpoint Protection detected a file or an application which is a virus and reported it as infected.
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This article details how TeamViewer interacts with threats found in Outlook pst or ost files
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A file was reported by TeamViewer Endpoint Protection as Suspicious 
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There are certain situations when a detected file is deemed as infected and automated remediation procedures failed. Learn how to deal with these threats.
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Learn how to get started with and set up your TeamViewer Remote Management services.
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What to do when a legitimate file from an application is detected by TeamViewer Endpoint Protection  and is quarantined. 
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Learn more about which operating systems are supported for Remote Management       
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This article applies to all TeamViewer Endpoint Protection customers which use Jamf Pro as a MDM solution. This is a small guide on how to manage permissions for TeamViewer Endpoint Protection macOS using Jamf Pro MDM General TeamViewer Endpoint Protection can be rolled out remotely from the TeamViewer Management Console if TeamViewer Client or Host is already installed on the target devices. After the activation of TeamViewer endpoint protection some permissions require manual user confirmation in order to allow for the Full Disk Scanning and Real Time Protecton modules to work and scan the antire machine. Requirements There are some preconditions ,   that you must meet, so that you can use Aprove remotely The Kernel Extension and Full Disk access using Jamf Pro 10.X MDM. You need a full Teamviewer Client or Host already installed. Jamf Pro 10.x already configured on the device(s) TeamViewer Endpoint Protection already activated You can pre-aprove the settings even before activation however we recommend to activate before and then push the settings afterwards. Allow the Kernel Extension  The Kernel Extension is used starting with macOS 10.13 and it will be removed starting with 10.16.  It is used to allow for the Real Time Protection to access the necessary paths on the system for scanning.  The Kernel Extension is signed by Bitdefender S.R.L. our technology partner. Log in to Jamf Pro. Go to Computers > Configuration Profiles -> New or use and existing profile. Scroll down to Aproved Kernel Extensions Enter a Display Name: BitDefender  and Team ID: GUNFMW623Y Allow Full Disk Access The Full Disk access is required starting with macOS 10.14 as part of the new security and privacy changes Apple introduced.  It is used to allow for allowing the application to perform full disk scans.  Log in to Jamf Pro. Go to Computers > Configuration Profiles -> New or use and existing profile. Go to Privacy Preference Policy Control Create a New App Access payload Identifier: com.teamviewer.rm.endpointprotection Identifier Type: Bunddle ID Code Requirement:  anchor apple generic and identifier "com.teamviewer.rm.endpointprotection" and (certificate leaf[field.1.2.840.113635.100.6.1.9] /* exists */ or certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and certificate leaf[subject.OU] = H7UGFBUGV6) App or Service: Accesability Access: Allow Save   Hint: for more information you can read Jamf Pro documentation here.
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Learn more about the Event Log Check in Remote Management  and how to work with it.
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Learn more about what to do when TeamViewer Endpoint Protection detects legitimate applications or files.
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Learn more about the TeamViewer Remote Management services by downloading our User Guide. 
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Learn more about how to uninstall the TeamViewer Remote Management Services in different ways depending on your individual use case and setup.
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