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Posted by Shipcars
Photon

Teamviewer subscription

I need help.  I have purchased a year membership for our business.  The problem i am having is everytime i log in to teamviewer it is saying that my trial has expired.. and do i want to buy the licence.  i have already paid for the licence so not sure what to do or who to contact to get this resolved.

1 Reply
1 Reply
Posted by Moderator Moderator
Moderator

Re: Teamviewer subscription

Hi @Shipcars ,

Thank you for your post.

Please make sure that you have signed in to your account that is associated with your license before making a connection. Otherwise your TeamViewer software is recognized as free version. You can find the Computers & Contacts list easily by clicking on the top left circle with the person inside ① or on the tab for Computers & Contacts  :

TeamViewer 14 - sign in.png

Hope this will help you.

All the best,
Yuri