Teamviewer subscription

Shipcars
Shipcars Posts: 1 ✭
in General questions

I need help.  I have purchased a year membership for our business.  The problem i am having is everytime i log in to teamviewer it is saying that my trial has expired.. and do i want to buy the licence.  i have already paid for the licence so not sure what to do or who to contact to get this resolved.

Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Shipcars ,

    Thank you for your post.

    Please make sure that you have signed in to your account that is associated with your license before making a connection. Otherwise your TeamViewer software is recognized as free version. You can find the Computers & Contacts list easily by clicking on the top left circle with the person inside ① or on the tab for Computers & Contacts ➁ :

    TeamViewer 14 - sign in.png

    Hope this will help you.

    All the best,
    Yuri

    Former Japanese Community Moderator
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