de-activate licence

AcuteSales
AcuteSales Posts: 2
edited May 2023 in General questions

installing on a new machine, tried to deactivate licence doesn't seem to make a difference.  when activating on new machine i'm, getting your licenec has already been activated you do not have any moves left.

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @AcuteSales,

    Thank you for your message.

    Can you please contact your local support team?

    They are pleased to help you with reactivating your license. 

    Have a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • AcuteSales
    AcuteSales Posts: 2

    Hi

    I have raised a ticket, or am i better calling the number?

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Maybe it is faster if you call the support directly. But your ticket will be processed as well. :) You just may need more patience ;) 

    Have a great day. All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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