Can't control Asus Zenfone Max
Hi everyone.
I tried to control a Asus Zenfone Max (Teamviewer QuickSupport installed) with Windows 10 with TeamViewer 11 and 12. I could connect, I saw the blue hand on the screen but I couldn't click anything.
Best Answer
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Hi Gorgo,
thank you so much for your fast reply.
ASUS App can be use by every user, an access to the dashboard is possible.
You only need a licensed TeamViewer account, if you want to download the AddOn for realtime remote control.
You will get a message, when you try to download the AddOn.
I forwarded your suggestion to add another "Alert by try to control" to our product management. :smileyhappy:Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan7
Answers
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Hi Gorgo,
thank you for your post :smileyhappy:
May be this information will help you:
https://community.teamviewer.com/t5/Feature-Requests/Asus-Add-On/m-p/605#U605
Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan0 -
Thank you. I suggest you add an alert if you try to control an Asus phone without a business account, as soon as Teamviewer detects it. If not It's seems that it's a bug and I spent several minutes to try to control it.
0 -
Hi Gorgo,
thank you so much for your fast reply.
ASUS App can be use by every user, an access to the dashboard is possible.
You only need a licensed TeamViewer account, if you want to download the AddOn for realtime remote control.
You will get a message, when you try to download the AddOn.
I forwarded your suggestion to add another "Alert by try to control" to our product management. :smileyhappy:Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan7 -
I understand the problem but, as you've understood, if you're not aware about this Asus exception, you aren't alerted when you use a Teamviewer client and a Teamviewer Quicksupport on an Asus phone
Thank you.0
