Posted by robertchen258
Photon

Cannot control remote computer

I have a licensed TeamViewer 12 installed and support about 50 TeamViewer 12 computers. All the 50 computers work fine except one: I can connect to the remote computer but cannot control that particular computer. The mouse clicks do not have any effect on the remote computer. Both my computer and that remote computer have Windows 7 Professional system.

 

Searched online and tried all the possible configurations I could find on the remote computer without success. I was able to control that computer before. Not sure what has changed on that computer to prevent TeamViewer control.

7 Replies
7 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Cannot control remote computer

Dear user, 

Thank you for your message on the community, 

Please, could you check on the partner device the security options? 

Extras > Advanced > Advanced settings for connections to this computer > Then you can select the rights for connecting to this computer. 

Then also please have a look in the Advanced Settings of your machine but in the Advance settings for connections, to others computers.

If you have still the same issue on the partner device could you uninstall TeamViewer and please be sure to delete the saved settings and then reinstall it. 

I hope that will help, 

Looking forward to seeing your answer. 

Mael 

Mael
Posted by PDXIT
Photon

Re: Cannot control remote computer

I am having the same issue, I have Teamviewer 13 full view version installed 

on Windows 10 Enterprise that is used to remote into a client's Mac computer.

I can view from my Windows computer but I can't control the mac on the client's computer.

They have Teamviewer quick support installed. 

What is the solution to fix this issue?

Posted by LucieChoquet
Digon

Re: Cannot control remote computer

Same thing here...  I always been able to access my remote Mac with Remote Control.

Now, since last version, I can still access my remote Mac from Windows 10 but remote control is not responding.  Remotely, the mac says I DO have remote access enabled.  Everything looks fine, Security permissions under the Mac gives Team Viewer remote allowed...

 

Posted by CT_Titans
Henagon

Re: Cannot control remote computer

Same for me and my Mac. I can connect and see the desktop fine, but cannot control it whether from my windows machine, Kindle Fire or Android phone.

Uninstalled, deleting all configuration files and re-installed and still the same problem.

Posted by Douyon
Henagon

Re: Cannot control remote computer

Same for me and my Mac. I can connect and see the desktop fine, but cannot control it from my windows machine, or any other Mac. 

Uninstalled, deleting all configuration files and re-installed and still the same problem.

 

Teamviewer 14.1.3399

Date: Dec 7, 2018

Paid License

Posted by wricci
Photon

Re: Cannot control remote computer

same here,

windows 10 to mojave machine

Posted by CT_Titans
Henagon

Re: Cannot control remote computer

Sorry gang, I found the solution and never came back and posted it.

 

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-Mojave/t...