Quick support for TeamViewer 12

powerserve
powerserve Posts: 1
edited May 2023 in General questions

I have a Business License for TeamViewer 12, but when I direct a new customer to download QuickSupport so I can help them it gives an error that it is incompatible with TV12. What link do I need to use to provide Quick Support that is TV12 compatible?

 

Comments

  • Jonathan
    Jonathan Posts: 242 [Former Staff]

    Hi @powerserve,

    Thanks for your post!

    You can create your own custom Version 12 Quick Support from your account in the Management Console to ensure your end user will always install version 12.

    To do so, please check out the following link:

    https://community.teamviewer.com/t5/Knowledge-Base/Quick-Support-and-SOS-button/ta-p/3962

    Hint**You can disregard the first section about "assigning the case to another supporter" as your license is a single user license. All other steps apply.

    Best,

    Jonathan

  • FilipP
    FilipP Posts: 1

    Hi,

    I seem to be having a problem similar to the one described above, but I don't find the solution in the link posted by Jonathan.
    I have TV 12 corporate and when the client downloads the QS, it gets the 13 version instead.
    In addition, when I am in the browser area and try to start a session, I get redirected to TV14 and have no ohter choice...

    Another problem appears if the client already has another version of TV and I have 12. What to do?? We paid good money for 12 corporate :)


    Please help!

    Thank you,

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