Re-assign TeamViewer connections log (from WMC)

Posted by DomLan
Heptagon

Re-assign TeamViewer connections log (from WMC)

Hi,

from web Management Console i can Delete an user (I act as administrator in a TeamViewer company profile). During deletion, I'm warned that past account's consumptions will be re-assigned to the connected operator (me). This is at least what I remember from the last delete operation (a lot of months ago).

Is it possible, if logged in as an administrator, to allow the operator to indicate which other user (active) in his domain assigns the previous links?

Or rather, this opportunity has already been implemented?

Thanks.

Regards

 

Domenico Langone
MCSD: App Builder
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

RE: Re-assign TeamViewer connections log (from WMC)

Hi @DomLan

Thank you for your post. I hope your are fine Smiley Happy

If you delete a user as a company administrator all data will be transferred to your account.

Unfortunately, there is no option to choose an other person or account.

 MCO.png
A little workaround:

You could give to an other colleague admin premissions for short period. He could sign in to delete an account, all information related to your company profile would be transferred to him. 

I hope this helps you. Smiley Happy

Wish you a nice and sunny weekend.

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
3 Replies
Posted by Moderator Moderator
Moderator
Solution

RE: Re-assign TeamViewer connections log (from WMC)

Hi @DomLan

Thank you for your post. I hope your are fine Smiley Happy

If you delete a user as a company administrator all data will be transferred to your account.

Unfortunately, there is no option to choose an other person or account.

 MCO.png
A little workaround:

You could give to an other colleague admin premissions for short period. He could sign in to delete an account, all information related to your company profile would be transferred to him. 

I hope this helps you. Smiley Happy

Wish you a nice and sunny weekend.

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by DomLan
Heptagon

Re: RE: Re-assign TeamViewer connections log (from WMC)

Hi @Reyhan,

thank you for your reply. I'm sorry that this feature is not present.

Unfortunately, we can not take the alternative: some users do not belong directly to our company but are affiliated to our TeamViewer domain to provide assistance to our shared customers.

Anyway, thank you.

Regards.

 

Domenico Langone
MCSD: App Builder
Highlighted
Posted by Moderator Moderator
Moderator

Re: RE: Re-assign TeamViewer connections log (from WMC)

Dear DomLan,

Thank you very much for your hint Smiley Very HappyHeart

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan