Failure to install

Posted by smartwombat
Digon

Failure to install

Capture.PNG

Unfortunately that's not a very helpful error message - like WHY id it fail, WHAT can I do about it ?
I want to setup the TeamViewer 13 Beta so I can evaluate it for corporate support.
But if ti fails to isntall then I can't recommend it...

? Where do I find useful log files to assist in supporting me ?

1 Accepted Solution

Accepted Solutions
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Posted by smartwombat
Digon
Solution

Re: Failure to install

Found a left over .dll file in program files (x86)\TeamViewer after uninstalling v12

Reinstall of beta 13 after that seems to have worked.

3 Replies
Posted by Iain_wels
Digon

Re: Failure to install

Hello smartwombat,

It could be multiple problems! First it could be that you're storage is to full or you're already running a previous version of teamviewer (if so delete it with the setting: Delete all file's on). But if you want to see some log file's here is one C:\Users\[Username]\AppData\Roaming\TeamViewer

I hope this helps,

Thank you for using teamviewer!

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by smartwombat
Digon

Re: Failure to install

Ah, I looked in Local, as that's where Temp files are normally created.

There is an empty file TeamViewer13_Logfile.log but no installation log that I can find.
Control Panel > Programs and Features  finds no currently installed version.

So the next step I supose is a reboot, in case Windows is messed up somehow - possibly a pending delete.

Highlighted
Posted by smartwombat
Digon
Solution

Re: Failure to install

Found a left over .dll file in program files (x86)\TeamViewer after uninstalling v12

Reinstall of beta 13 after that seems to have worked.