Posted by Dianex-Serv-SRL
Digon

The license number is not valid

My invoice number is [invoice no. removed] I pay this invoice by card at 08.noe.2017
When I try to active the license I get: The license number is not valid
When I want to send a ticket, your suport tell me : Sorry, but we couldn't link your email adress to a license.
Can you help me?
1 Accepted Solution

Accepted Solutions
Posted by Dianex-Serv-SRL
Digon
Solution

Re: RE: The license number is not valid

Now I received and I enabled license.

Thank you.

 

7 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: The license number is not valid

Dear @Dianex-Serv-SRL

Thank you for your post and many thanks for your order.

I checked your licence information. We have a new way for business license activation, please follow this link for further instructions here

If you like to submit a ticket, please insert a valided and licensed emailaddress or alternative your license nummer, which you will find on your invoice (started with 09-*********)submit a ticket.JPG

Best greetings,
Reyhan

 

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Dianex-Serv-SRL
Digon

Re: RE: The license number is not valid

I do not get a confirmation e-mail !

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: RE: The license number is not valid

Hi @Dianex-Serv-SRL

Thank you for your reply. I resend confirmation mail to your mailaddress.

Please give me a feedback, if you don't receive the mail. 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Dianex-Serv-SRL
Digon
Solution

Re: RE: The license number is not valid

Now I received and I enabled license.

Thank you.

 

Posted by Greyson
Henagon

Re: RE: The license number is not valid

i have the same issue but it still wrote license invalid

Posted by Krisdean1105
Photon

Order number / License Number

Good Morning 
I paid for a subscription and it has taken payment.
I only have an order number but no license number. My version still says trial version.
Need help asap.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Order number / License Number

Hi @Krisdean1105 ,

Thank you for your post.

Your license number is in an invoice. However you need to use an activation link in a separate email to activate your license.  Please read the instruction from here.

You can also contact our support team if you have any other questions.
Hope this information will be helpful.

Best regards,
Yuri