login credentials username and password

edklein1
edklein1 Posts: 1
edited May 2023 in General questions

I'm trying to update to the new version (13.XX) of Teamviewer, but its asking for the username and password for I think my computer, but it's not recognizing these credentials. WHY????

Please email me directly at [email removed]. Thanks.

 

Comments

  • Iain_wels
    Iain_wels Posts: 54 ✭✭

    Hello edklein1,

    You need to put in the login of you're teamviewer account and not you're computer login! (the same login that you used to login to here).

    I hope this helps,

    Thank you for using teamviewer.

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people