Can't add computer to Computers and Contacts

Posted by dwagne01
Henagon

Can't add computer to Computers and Contacts

Everytime I try to add a particular computer to the list I get an error stating that the computer is already in the list but it isn't.  Ideas?

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Can't add computer to Computers and Contacts

Hi dwagne01,

 

Thank you for posting in the Community.
In regards to the error message shown when adding a device, the Computers & Contacts list will prevent identical TeamViewer device IDs from being entered into the list.

It may be possible that the ID you are trying to add already exists in your C&C list with an alias attached.
To identify the device in your C&C list, enter the TeamViewer device ID into the search bar, shown at the top of the C&C list. By doing so, it will show the computer by its Alias, if one has been assigned.

The search bar also comes in handy trying to find a particular device within a very large list of groups and devices within your C&C list.
Hope this helps.

Yuhi

1 Reply
2 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Can't add computer to Computers and Contacts

Hi dwagne01,

 

Thank you for posting in the Community.
In regards to the error message shown when adding a device, the Computers & Contacts list will prevent identical TeamViewer device IDs from being entered into the list.

It may be possible that the ID you are trying to add already exists in your C&C list with an alias attached.
To identify the device in your C&C list, enter the TeamViewer device ID into the search bar, shown at the top of the C&C list. By doing so, it will show the computer by its Alias, if one has been assigned.

The search bar also comes in handy trying to find a particular device within a very large list of groups and devices within your C&C list.
Hope this helps.

Yuhi

1 Reply
Posted by dwagne01
Henagon

Re: Can't add computer to Computers and Contacts

Perfect!  That solved the problem completely.