Can't add computer to Computers and Contacts
Everytime I try to add a particular computer to the list I get an error stating that the computer is already in the list but it isn't. Ideas?
Best Answer
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Hi dwagne01,
Thank you for posting in the Community.
In regards to the error message shown when adding a device, the Computers & Contacts list will prevent identical TeamViewer device IDs from being entered into the list.It may be possible that the ID you are trying to add already exists in your C&C list with an alias attached.
To identify the device in your C&C list, enter the TeamViewer device ID into the search bar, shown at the top of the C&C list. By doing so, it will show the computer by its Alias, if one has been assigned.The search bar also comes in handy trying to find a particular device within a very large list of groups and devices within your C&C list.
Hope this helps.
Yuhi6
Answers
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Hi dwagne01,
Thank you for posting in the Community.
In regards to the error message shown when adding a device, the Computers & Contacts list will prevent identical TeamViewer device IDs from being entered into the list.It may be possible that the ID you are trying to add already exists in your C&C list with an alias attached.
To identify the device in your C&C list, enter the TeamViewer device ID into the search bar, shown at the top of the C&C list. By doing so, it will show the computer by its Alias, if one has been assigned.The search bar also comes in handy trying to find a particular device within a very large list of groups and devices within your C&C list.
Hope this helps.
Yuhi6 -
Perfect! That solved the problem completely.
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I had spaces in my partner ID. T'v' was unable to save the contact until I removed the spaces - yet was able to connect to partner
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