Cannot log in after update

RobH99
RobH99 Posts: 2
edited May 2023 in General questions
We are unable to login after updating TeamViewer to the latest version 13, from 12, on our Windows Server 2012 R2 terminal server.

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  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi RobH99,

    Thank you for your feedback. We also received that feedback from other customers and we forwarded this to our development. What is the error message you receive when you try to sign in?

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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  • RobH99
    RobH99 Posts: 2

    Hi Julia,

    The error message is 'An error occured while logging into your account. Please try again.'

    Any ideas on a timeframe when this will be resolved? 

    Thanks.

    Rob

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi,

    We published a new InsiderBuild today with a fix for that problem. You can activate our InsiderBuild in TeamViewer under "extras-options-advanced".

    Please keep in mind that InsiderBuilds are demo versions and that there can be other bugs. We do not recommend to roll it out on every computer in your corporate environment.

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.
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