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Posted by DarrellBurns
Digon

Computers & Contacts disappeared after upgrade

I just upgraded from TV 12. I had a Computers & Contacts list before which included all of the computers on my client's network. It is now gone. How do I restore that?

1 Accepted Solution

Accepted Solutions
Posted by Iain_wels
Tetragon
Solution

Re: Computers & Contacts disappeared after upgrade

Hello DarrellBurns,

You have the new interface for teamviewer 13 here is where you're computers are at the arrow.

tvc2.jpg

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
12 Replies
Posted by Iain_wels
Tetragon

Re: Computers & Contacts disappeared after upgrade

Hello DarrellBurns,

I am sorry maybe this is a stupid question but did you use the same account for teamviewer 12 and 13?

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by DarrellBurns
Digon

Re: Computers & Contacts disappeared after upgrade

Yes, same account and UserID

Highlighted
Posted by Iain_wels
Tetragon

Re: Computers & Contacts disappeared after upgrade

Hello DarrellBurns,

Could you look on the webclient? Could you see if they are there?

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
9 Replies
Posted by DarrellBurns
Digon

Re: Computers & Contacts disappeared after upgrade

Yes, I do see them all in the Management Console. But in the last version there was a link to  Computers & Contacts in the lower right corner of the main TeamViewer window which would pop up a skinny list. Has that been eliminated?

Posted by Iain_wels
Tetragon

Re: Computers & Contacts disappeared after upgrade

Hello DarrellBurns,

No the option is still there. I'll show you where it is exactly.

tvc01.PNG1. Click on where the arrow is pointing. 2. Fill in your username and password.I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by DarrellBurns
Digon

Re: Computers & Contacts disappeared after upgrade

TeamViewer_v13.jpg

Posted by Iain_wels
Tetragon

Re: Computers & Contacts disappeared after upgrade

Hello DerrellBurns,

Is that a windows XP Computer? I don't know very much about that...

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by DarrellBurns
Digon

Re: Computers & Contacts disappeared after upgrade

No,  Windows 7. I had that option before I upgraded to v13,
Here's a screenshot of my version. I notice that it says "License: Free", although I activated my license.

TeamViewer_v13_About.jpg

 

 

Posted by Iain_wels
Tetragon

Re: Computers & Contacts disappeared after upgrade

Hello DarrellBurns,

I think i know what he issue is. You'll have to activate you're license on teamviewer 13 (maybe it's because you have more then 50 computers in you're list that the list does not show up)

Here, i'll redirect you to another post here.

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by DarrellBurns
Digon

Re: Computers & Contacts disappeared after upgrade

Here's a screenshot from when I had version 11...

TeamViewer_v11.jpg

Posted by Iain_wels
Tetragon
Solution

Re: Computers & Contacts disappeared after upgrade

Hello DarrellBurns,

You have the new interface for teamviewer 13 here is where you're computers are at the arrow.

tvc2.jpg

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by JamieTCox
Photon

Re: Computers & Contacts disappeared after upgrade

Is there no way to get the skinny list of computers and contacts that fits well on the side of the screen?  The new one is very wide even at its smallest, and includes the empty space to the right of the computers and contacts list.