Posted by ALN424

Install Limit Reached

I have a business account and am just got a new computer. I deleted the previous computer from the Teamviewer device list, but when I am trying to add the new one, I get this message:

"Install limit reached. With your edition, you may use TeamViewer only on a limited number of devices. Please either deactivate an existing install in your account settings or upgrade to a higher edition."

I have used only a few device slots, and my account says I have  200 available. I even tried deactivating a few other computers, and it still says I'm over the limit. I contacted Teamviewer support and no one answered me. Can someone please help?