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Posted by ALN424
Henagon

Install Limit Reached

I have a business account and am just got a new computer. I deleted the previous computer from the Teamviewer device list, but when I am trying to add the new one, I get this message:

"Install limit reached. With your edition, you may use TeamViewer only on a limited number of devices. Please either deactivate an existing install in your account settings or upgrade to a higher edition."

I have used only a few device slots, and my account says I have  200 available. I even tried deactivating a few other computers, and it still says I'm over the limit. I contacted Teamviewer support and no one answered me. Can someone please help?

2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: Install Limit Reached

Hello ALN424,

Thank you for your message.

Could you send me in private message your invoice number?

I'll be able to help you.

Many thanks in advance!

Cheers,

Jean

Jean
Customer Support - 1st level Support
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Posted by DanielPetrariu
Henagon

,Re: Install Limit Reached

Hi, 

i have the same problem Smiley Happy