License Activation by Key

systechsaa
systechsaa Posts: 2
edited May 2023 in General questions

Hello together,

after Updating our Support System from Teamviewer 13.2.5287 to 13.2.14327 i'm missing the Activate Teamviewer by License Key Methode (old way) in the "Activate License"-Dialog. Unfortunately our Support Systems are due to security reasons not online so they can't be activated by Username & Passwort.

Please tell me where i can find this old method again to keep on using Teamviewer.

Thanks
Bernhard Macher, Systech RIB SAA

Best Answer

Answers

  • damian73
    damian73 Posts: 1

    having the same issue, did you ever get this sorted?

  • luedlluedl
    luedlluedl Posts: 1

    We had exactly the same issue. You made our day!

    Exporting the Reg-Key and Importing on other machine works.

    Thanks for your help.

  • KentCheong
    KentCheong Posts: 4 ✭✭

    I have the same problem (LAN connection only) and I'd tried to export and import the license and it works! However after a few days, the license is gone, and this method didn't work again on the same machine until I reinstalled TeamViewer...

    DId anyone faced the same issue here? Any idea on how to resolved?

  • nesmedica
    nesmedica Posts: 4 ✭✭
    edited November 2021

    nice support does not exist trying contact them on phone and dont answer and they sell support softwere. i register here to send a ticket but this is a **bleep** forum only.

    it is a **bleep**

  • scanware
    scanware Posts: 3 ✭✭

    what is your problem? this is a community forum and not the offical support...

    Maybe try here: https://support.teamviewer.com/en/support/home

     

  • nesmedica
    nesmedica Posts: 4 ✭✭

    this link bring me back to this forum need to contact support

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @nesmedica 

    The link @scanware posted will give you access to our ticket portal, but it is required to have a TeamViewer license activated on your TeamViewer account.

    Otherwise, the link will guide you to our community as an alternative for receiving support as we do not want anyone to be left alone.

    Thanks and best,

    Esther

    Former Community Manager

  • nesmedica
    nesmedica Posts: 4 ✭✭

     "but it is required to have a TeamViewer license activated on your TeamViewer account."

    how do i do that? i have a license for teamviewer 9

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Here you go:

    This is how to proceed (thank to @JeanK for the guide)

    1. Login to your account via the Management Console
    2. Click on your name in the upper right corner, then click on Edit Profile
    3. In the General tab, line License, click on Change licenseChange License_legacy.png

       

    4. Click on Legacy License Key ActivationActivate license.png

       

    5. Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout (please feel free to use this key from your last invoice)
      Activate license_2.png

       

    I hope this helps,

    Esther

    Former Community Manager

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