Lost my license after upgrade from 12 to 13 (now says Free)

ateran
ateran Posts: 3 ✭✭
edited May 2023 in General questions

Hi We have license for TW 12 but I upgrade myself (Helpdesk) and some clients to 13

I noticed it converts from Licensed to Free. How to return to my status??

Thanks

Comments

  • senorv67
    senorv67 Posts: 1

    I'm in the same craphole with no apparent support from TV.  I'm furious!!!!!

  • ateran
    ateran Posts: 3 ✭✭

    Hi

    First calm down, it doesn't worth, isn't it?

    Identify all your clients do you upgrade. Instruct them to uninstall TW.

    Then go to https://www.teamviewer.com/en/download/previous-versions/

    and download (and keep it, link is obscure) your licensed version

    Reinstall using download version and your licensed copy start to work

    IGNORE all offering for a better future (new versions)

    Yes, this is what we call non-added value task

    Regards

Trustpilot

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