My computer crashes and reboots everytime I connect to it using TV 13

Posted by PauloON
Digon

My computer crashes and reboots everytime I connect to it using TV 13

I recently noticed that everytime I connecto to my computer using Teamviewer 13 it hangs and reboots.

Windows Event Viewer says:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffffdbaf0264c000, 0x0000000000000000, 0xfffff80381551b31, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 7a00db1b-7e03-402b-9877-491f69570353.

When I connect using Windows native Remote Desktop it works fine.

Any clues? Should I downgrade to a "older" version?

Please help!
Thank you.

PauloON

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by PauloON
Digon
Solution

Re: My computer crashes and reboots everytime I connect to it using TV 13

Here's the crash screen:P_20180108_204931_vHDR_Auto.jpgI think I found out what was causing it.
This computer had an specific resolution configured on Teamviewer and there was a conflict with the video drivers, possibly, so when I connected and Teamviwer tried to change the screen resolution cause the crash. I removed the resolution configuration and now it's working normally. Hope it stays like that.

Thanks and I hope this helps someone else.

Paulo.

5 Replies
Posted by PauloON
Digon
Solution

Re: My computer crashes and reboots everytime I connect to it using TV 13

Teamviewer updated to version 13.1.1548 and the problem stopped.
Looks like they solved the bug.

Thanks.

6 Replies
Highlighted
Posted by PauloON
Digon
Solution

Re: My computer crashes and reboots everytime I connect to it using TV 13

Here's the crash screen:P_20180108_204931_vHDR_Auto.jpgI think I found out what was causing it.
This computer had an specific resolution configured on Teamviewer and there was a conflict with the video drivers, possibly, so when I connected and Teamviwer tried to change the screen resolution cause the crash. I removed the resolution configuration and now it's working normally. Hope it stays like that.

Thanks and I hope this helps someone else.

Paulo.

5 Replies
Posted by PauloON
Digon

Re: My computer crashes and reboots everytime I connect to it using TV 13

Unfortunately the fix worked only for a short time. I don´t know if it was an illusion or Windows 10 updated some driver again automatically, but it started to crash again for the same reason, even without changing the screen resolution.

I'm still looking for a solution.
If anyone could help, I appreciate.

Thank you.
Paulo.

 

Posted by PauloON
Digon
Solution

Re: My computer crashes and reboots everytime I connect to it using TV 13

Teamviewer updated to version 13.1.1548 and the problem stopped.
Looks like they solved the bug.

Thanks.

Posted by EdwinJarvis
Digon

Re: My computer crashes and reboots everytime I connect to it using TV 13

The bug has returned in 13.1.3629.  Ever since I upgraded to this version I can't connect to any of my other computers and it crashes the program.  The other computers still on 13.1.1548 will connect to one another just fine, but they won't connect to any computer with the newest version 13.1.3629 either and it doesn't crash.  Since this just started with the new version hopefully they will fix it soon.

Posted by PauloON
Digon

Re: My computer crashes and reboots everytime I connect to it using TV 13

Mine just updated to version 13.1.36.29.
Let's see if they fixed!

Posted by EdwinJarvis
Digon

Re: My computer crashes and reboots everytime I connect to it using TV 13

3629 is the version that doesnt work.  The program crashes while trying to connect to others and others can't connect to it.  I rolled back to the previous version and everything works again.  There is definately a bug in this new 3629 version.