My computer crashes and reboots everytime I connect to it using TV 13

Posted by PauloON
Henagon

My computer crashes and reboots everytime I connect to it using TV 13

I recently noticed that everytime I connecto to my computer using Teamviewer 13 it hangs and reboots.

Windows Event Viewer says:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffffdbaf0264c000, 0x0000000000000000, 0xfffff80381551b31, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 7a00db1b-7e03-402b-9877-491f69570353.

When I connect using Windows native Remote Desktop it works fine.

Any clues? Should I downgrade to a "older" version?

Please help!
Thank you.

PauloON

1 Accepted Solution

Accepted Solutions
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Posted by PauloON
Henagon
Solution

Re: My computer crashes and reboots everytime I connect to it using TV 13

Here's the crash screen:P_20180108_204931_vHDR_Auto.jpgI think I found out what was causing it.
This computer had an specific resolution configured on Teamviewer and there was a conflict with the video drivers, possibly, so when I connected and Teamviwer tried to change the screen resolution cause the crash. I removed the resolution configuration and now it's working normally. Hope it stays like that.

Thanks and I hope this helps someone else.

Paulo.

1 Reply
Highlighted
Posted by PauloON
Henagon
Solution

Re: My computer crashes and reboots everytime I connect to it using TV 13

Here's the crash screen:P_20180108_204931_vHDR_Auto.jpgI think I found out what was causing it.
This computer had an specific resolution configured on Teamviewer and there was a conflict with the video drivers, possibly, so when I connected and Teamviwer tried to change the screen resolution cause the crash. I removed the resolution configuration and now it's working normally. Hope it stays like that.

Thanks and I hope this helps someone else.

Paulo.