Running TV 13.0.6447 on Windows 7 Pro workstation. Have always been able to remote control a Sony Xperia X Compact running Android 7.1.1. Replaced that phone with a Sony Xperia XZ1 Compact running Android 8.0.0. Now both Host and Quick Support apps only permit remote viewing of the Android screen. Pressing a mouse button on the Windows machine turns the cursor into a blur hand but does not have any effect on the Android device. How to get remote control of this new Sony phone?
My Sony Xperia XZ1 has now Androind 9.
I downloaded TeamViewer 14 and it stills tells me that remote support is not possible due tu firmware restrictions.
I thought Sony is on the list with the supported devices with remote support.