Timing out inactive sessions not working?

Steve999
Steve999 Posts: 1
edited May 2023 in General questions

Hi all, 

I am running the latest free version and after setting the "timing out inactive session" to 30 minutes, I stepped away for 45 minutes.  Upon returning, I discovered my remote session was still connected.  I tested this on multiple computers but same result.  Locking my desktop didn't change the behavior either.  Anyone else also experiencing this?

One of our teams is planning to purchase for production use but we can't give the green light until this is resolved (per security policy), and TeamViewer will only take calls from paid licenses.  

Steve

 

Comments

  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi Steve,

    Sorry for the hassle there.

    If you are looking at purchasing, you can organise an official trial by contacting sales. We can then follow this up with our support team.

    Regards,
    Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • hey scotty!  why don't you try answering his question?  did you even READ it?  he said a team was set to purchase a license, but they need to work out this bug FIRST?  or did you skip over that part??

     

    your response was 100% useless