Posted by maggieo
Digon

Why does my license show as "free"?

I have a corp license, but my Version 14.1.9025 is showing "License Free" and it is giving the other person the "like, okay..." box after each session.  Some places it says "free" and others it says "Licensed".  I know someone else recently reported a similar issue, and it was supposed to have been resolved for them, but it's not resolved for me.  On the Teamviewer Management Page it shows "Maggie Corporate” On the  License tab, it shows "Manage your Corporate account here.  Please advise and thank you very much.  EMail -[personal information removed]t

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Why does my license show as "free"?

Hi @maggieo ,

Thank you for your post.

You can connect from the version 13 to a lower version, however in order to connect to a version 14, you will be required a subscription license.

Please contact our support team to get more information about license as well as your license number.

Hope this information will help you.

Best regards,
Yuri

4 Replies
Posted by Community Manager
Community Manager

Re: Why does my license show as "free"?

Hi @maggieo 

Thanks for your post.

Do you maybe have a perpetual license for TeamViewer 13? 

If so, you can download TeamViewer 13 from here and so it should work again as usual :-)

Thanks and best, Esther

Community Manager


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Posted by maggieo
Digon

Re: Why does my license show as "free"?

Hi,

I installed the TV 13 instead of the TV 14 - but I can't connected to clients with TV 14.  Any ideas for me?  Also - I really need my TV license number, otherwise I can't ever submit a ticket.

Thanks much for your help!

- Maggie

Posted by Moderator Moderator
Moderator
Solution

Re: Why does my license show as "free"?

Hi @maggieo ,

Thank you for your post.

You can connect from the version 13 to a lower version, however in order to connect to a version 14, you will be required a subscription license.

Please contact our support team to get more information about license as well as your license number.

Hope this information will help you.

Best regards,
Yuri

Highlighted
Posted by maggieo
Digon

Re: Why does my license show as "free"?

Thanks very much, Yuri.. I will make those contacts.. Thanks very much I will follow up on your suggestions.