can no connect to teamviewer server

toly
toly Posts: 2
edited May 2023 in General questions

For some days my teamviewer 13 can not conncet to teamviewer server. my network connection is working with other programs.

Tried to install TV version 12 and the probelm is the same

I can login on teamviewer website and from mobile device.

tried to disable firewall and virus protection, but still no connection

I am using Win 10

Comments

  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @toly,

    try to oper your last TeamViewer log file: -> Extras -> Open log files. 

    Inside you will find several lines. Try searching for those that contain the word teamviewer.com. We are looking for something similar to masterxx.teamviewer.com. XX is a number and corresponds to the server closest to your connectivity provider.
    Open a command console (from Windows -> start -> cmd) and try to ping the address revealed by the log.

    Are you able to contact the address?

    Let me know.

    Regards

    Domenico Langone

    MCSD: App Builder

  • toly
    toly Posts: 2

    Yes i can ping the server

    Pinging master9.teamviewer.com [185.188.32.3] with 32 bytes of data:
    Reply from 185.188.32.3: bytes=32 time=14ms TTL=116
    Reply from 185.188.32.3: bytes=32 time=14ms TTL=116
    Reply from 185.188.32.3: bytes=32 time=14ms TTL=116
    Reply from 185.188.32.3: bytes=32 time=14ms TTL=116

    Ping statistics for 185.188.32.3:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 14ms, Maximum = 14ms, Average = 14ms

     

  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi toly

    Thanks for posting.

    This issue is specific to your license.
    Can you please contact our support team in regards to this issue?

    Thank you.

    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
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