deactivate does not work

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phucpro2911
phucpro2911 Posts: 1
edited May 2023 in General questions

I replaced my laptop and I am trying to deactivate one of three detected Teamviewer installations in my Business account profile. The error i get when i try to deactivate any of them is "Error: no license moves left". I have wiped the old laptop so I can't uninstall any software. What am I doing wrong

 

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  • JoshP
    JoshP Posts: 894 Community Manager 🌍
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    Hello @phucpro2911,

    Thank you for your post.

    The Community is a user-driven community – the majority of posts and solutions are therefore created by users, not by TeamViewer staff. As your issue is in regards to your licensing, please reach out to our support team directly. Thanks in advance!

    Hope this helps!

    Josh P.

    Senior Community Moderator

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